Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Jose Farfan

Citrus Heights

Summary

Dynamic retail professional with a proven track record at AT&T, excelling in customer service and teamwork. Recognized for enhancing customer loyalty through effective problem-solving and product promotions. Skilled in retail sales and inventory management, consistently delivering exceptional shopping experiences while maintaining reliability and punctuality.

Overview

6
6
years of professional experience

Work History

Retail Sales Associate

AT&T
06.2023 - Current
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Operated point-of-sale systems to process transactions accurately and efficiently.
  • Collaborated with team members to restock merchandise and manage inventory levels.
  • Engaged in product promotions to drive sales and increase customer interest.
  • Learned company policies and procedures to provide accurate information to customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Server

Poke Noke
10.2022 - 06.2023
  • Delivered exceptional customer service by efficiently managing orders and resolving guest inquiries.
  • Collaborated with kitchen staff to ensure timely and accurate meal preparation and delivery.
  • Maintained cleanliness and organization of dining area, enhancing overall guest experience.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Front Desk Receptionist

Crunch
02.2022 - 12.2022
  • Greeted and assisted visitors, ensuring a welcoming environment and efficient check-in process.
  • Managed multi-line phone system, directing calls to appropriate departments with accuracy.
  • Scheduled appointments and coordinated meetings, optimizing staff availability and resource usage.
  • Maintained organized front desk area, enhancing operational efficiency and professionalism.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Retail Worker

Old Navy
02.2020 - 11.2021
  • Oversaw daily store operations, ensuring efficient customer service and merchandise presentation.
  • Trained new employees on sales techniques and company policies to enhance team performance.
  • Implemented promotional displays, contributing to increased product visibility and customer engagement.
  • Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.

Education

High School Diploma -

San Juan High School
Citrus Heights, CA
06-2021

No Degree - Kinesiology

Sacramento State
Sacramento, CA

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Retail sales
  • Reliability and punctuality

Accomplishments

  • Achieved Diamond Club by obtaining 100% sales attainment 4 months in a row.

Languages

Spanish
Native or Bilingual

Timeline

Retail Sales Associate

AT&T
06.2023 - Current

Server

Poke Noke
10.2022 - 06.2023

Front Desk Receptionist

Crunch
02.2022 - 12.2022

Retail Worker

Old Navy
02.2020 - 11.2021

High School Diploma -

San Juan High School

No Degree - Kinesiology

Sacramento State

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Jose Farfan