Jose Escalante
Los Angeles
Summary
Seasoned Lead Groomer with comprehensive background in animal care and grooming. Known for precision cuts, tailored grooming techniques, and genuine passion for animals' well-being. I have also competed in grooming competitions. I have experience with livestock, exotics and other domestic pets like birds, bunnies and guinea pigs. Skilled in managing teams of groomers to deliver high-quality services while maintaining strict standards of cleanliness and safety. Made significant impact by implementing efficient workflow processes that improved overall team performance.
Overview
17
17
years of professional experience
Work History
Grooming lead/groomer
Tailwaggers
Los Angeles
07.2021 - Current
- Supervised grooming team to ensure high-quality pet care standards.
- Trained new groomers on techniques and best practices for pet grooming.
- Developed grooming schedules to manage workflow and client appointments efficiently.
- Provided exceptional customer service by addressing client inquiries and concerns.
- Collaborated with management to implement new grooming services and products.
- Evaluated pet needs and recommended appropriate grooming styles and services.
- Ensured proper handling of pets to promote a safe grooming environment.
- Handled customer requests and complaints quickly to improve overall service.
- Created training material for new front desk, bathing and grooming staff.
- Utilized various booking systems to streamline appointment scheduling.
- Assisted in organizing community events.
Lead Bather/groomer
Healthy spot
08.2019 - 06.2021
- Consultations with clients about services for their dog.
- Do a thorough 8-point check in of clients dog.
- Communicate any health or behavioral troubles with their pup.
- Provide recommendations on dog's health and bath aftercare.
- Provide various grooming services for the dogs. Including full haircuts, baths, skin treatments and color.
- Maintained grooming tools, ensuring hygiene and readiness for use.
- Special handling for aggressive, temperamental or extra nervous dogs.
- Deep clean bathing/grooming rooms daily.
Front desk manager
USA Hostels
07.2019 - 03.2020
- Check in and take payment for current reservations
- Make sure breaks are being taken and cover breaks.
- Make and adjust future reservations
- Available at the front desk to answer any questions from our guests.
- In charge of delegate tasks to housekeeping.
- Delegate tasks to our volunteer staff.
- Maintain lobby presentable and clean for guests.
Cashier/certified hiv counselor
Out of the closet
05.2018 - 06.2019
- Took the course and passed to become a certified HIV tester/counselor.
- Cashier at OTC Hollywood.
- Greet customers and ring them up.
- Keep store in presentable condition
- Answer any questions related to the store and testing.
- Deal with difficult clients/customers in a professional manner as to not escalate difficult situation
- Certified HIV counselor
Client service coordinator/shop manager
Floyds99 barbershop
05.2016 - 03.2018
- Check guests in and out
- Delegate tasks to stylist and CSC's
- Assist shop manager with any daily/weekly/monthly tasks
- Make all product orders.
- Assist with scheduling.
- Train new receptionists.
- Oversee daily front desk duties.
- In charge of overall shop cleanliness and lobby presentation.
Front desk manager
The new Vermont motel
12.2015 - 03.2016
- Check guests in and out.
- Manage a staff of 10 member, Schedule and delegate tasks to staff.
- Make sure rooms are clean and ready to be checked out.
- Closing and opening shift reports.
- Take care of any guest's questions, comments and concerns.
Sales associate
Ross dress for less
10.2015 - 12.2015
- Cashier on POS system.
- In charge of store recovery.
- Process unprocessed product
- Cross trained in every department including SPS security and front end supervisor.
- Assist with overall store functions.
Key Holder, Assistant manager
Goodwill Southern California
11.2011 - 10.2014
- Create weekly schedules
- In charge of all register counts.
- Train all new employees
- Assist store manager with any task or office paperwork
- Look for clothes, shoes and handbags that are a specific and in demand high end brand.
- In charge of receiving daily donations brought to the store.
Personal Assistant ebay sales
06.2012 - 08.2014
- Answer phone and take orders.
- Manage bank accounts and credit cards.
- Ship out merchandise.
- In charge of product description and listing on ebay.
- Conducted constant inventory to keep track of moving product.
- Assisted with daily purchases and manage accounts.
- Kept track of daily schedule.
Lead Animal Husbandry
The Children's Nature Institute
09.2009 - 09.2010
- Care for several reptiles, amphibians and insects.
- Create nature curriculums for children of various age groups.
- Lead nature walks with large group of kids.
- Assist with community outreach.
Education
Class of 2010 -
West Adams Preparatory
Skills
- Advanced computer skills
- Proficient in Microsoft Word, Powerpoint, and Excel
- Excellent customer service
- Fast learner
- Detail oriented
- Proficient in various grooming appointment programs
- Able to create schedules to staff the salon
References
Available upon request.
Timeline
Grooming lead/groomer
Tailwaggers
07.2021 - Current
Lead Bather/groomer
Healthy spot
08.2019 - 06.2021
Front desk manager
USA Hostels
07.2019 - 03.2020
Cashier/certified hiv counselor
Out of the closet
05.2018 - 06.2019
Client service coordinator/shop manager
Floyds99 barbershop
05.2016 - 03.2018
Front desk manager
The new Vermont motel
12.2015 - 03.2016
Sales associate
Ross dress for less
10.2015 - 12.2015
Personal Assistant ebay sales
06.2012 - 08.2014
Key Holder, Assistant manager
Goodwill Southern California
11.2011 - 10.2014
Lead Animal Husbandry
The Children's Nature Institute
09.2009 - 09.2010
Class of 2010 -
West Adams Preparatory