Jose Diaz
Los Angeles
Summary
5 years of management & 20 years of experience as a bartender.
Clientele including George Bush Sr. & Jr.
Mr. and Mrs. Bill Clinton, Nancy Reagan.
Proven ability to maintain confidentiality and respect guest privacy
Familiar with all aspects of business management
Hard working, able to multi-task effectively
Outstanding training, leadership and communication skills
Overview
1
1
year of post-secondary education
27
27
years of professional experience
Work History
Banquet Lead Bartender
Fairmont @ Century Plaza
Los Angeles
09.2022 - Current
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Welcomed guests with a personable attitude and brought beverage orders while reviewing menu options.
- Completed opening and closing checklists to ensure smooth restaurant operations.
F&B Supervisor
Hyatt House
Los Angeles
09.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
Lead Bartender
Los Angeles Country Club
Los Angeles
04.2007 - 02.2023
- Reponsible for all Bar Operations/Events
- Respect members' privacy
- Daily/Monthly inventory/ Alcohol
- Submitted daily requisitions to purchasing department for event supplies
- Trained crew to efficiently serve alcohol in responsible manner.
- Responsible for all Bar Operations/Events
Server/Captain
Riviera Country Club
Los Angeles
02.1999 - 04.2007
- Managed opening and closing duties, ensuring smooth restaurant operations.
- Delivered exceptional service to high volume of daily customers, enhancing overall dining experience.
- Engaged with patrons to foster friendly environment, contributing to customer satisfaction.
- Assisted in organizing Nissan Open and Northern Trust Tournaments.
Education
Bartending & General F/B
School of Mixology & Food/Beverage
Los Angeles, CA 07.1992 - 07.1993
Birmingham HS
Van Nuys, CASkills
- Beverage management
- Inventory control
- Event coordination
- Safety regulations
- Team leadership
Objectives
To acquire a position within a successful, high level team that excels in services and excellence.
Timeline
Banquet Lead Bartender
Fairmont @ Century Plaza
09.2022 - Current
F&B Supervisor
Hyatt House
09.2021 - Current
Lead Bartender
Los Angeles Country Club
04.2007 - 02.2023
Server/Captain
Riviera Country Club
02.1999 - 04.2007
Bartending & General F/B
School of Mixology & Food/Beverage
07.1992 - 07.1993
Birmingham HS