Josée D'Amour
Ottawa,ON
Summary
Accomplished Superintendent specializing in border security initiatives. Known for strong relationship-building and conflict resolution skills. Dedicated to leveraging expertise in risk assessment and staff training to enhance operational outcomes.
Overview
23
23
years of professional experience
Work History
Superintendent
Canada Border Services Agency
Ottawa, ON
12.2003 - Current
- Lead operational oversight of border security initiatives, ensuring compliance with national regulations.
- Implement strategic plans to enhance efficiency in customs processing operations.
- Mentor staff on best practices for risk assessment and threat detection at border facilities.
- Coordinate inter-agency collaborations to strengthen security protocols and information sharing.
- Evaluate performance metrics to identify areas for operational improvement and staff training needs.
- Directrisis response strategies, ensuring rapid deployment of resources during emergency situations.
- Streamline reporting systems for incident management, improving communication across teams and agencies.
- Resolve conflicts efficiently among team members, fostering a positive work environment that contribute to successful outcomes.
- Establish successful procedures for day-to-day operations and long-term planning.
- Mentor junior staff, leading to increased productivity and improved teamwork throughout the organization.
- Resolve conflicts between staff and clients swiftly and professionally.
- Develop and maintain productive working relationships with internal and external stakeholders, partners as well as clients,
- Investigate and report on accidents, injuries and near-miss incidents through our Occupational Health and Safety Committee
- Assist in recruiting and hiring new student Border Services Officers
- Boost staff morale and performance through effective leadership.
- Administer disciplinary actions to workers violating Government of Canada code of conduct and values and ethic policies and regulations.
- Assess new recruits at our national training center for New recruits.
Education
Bachelor of Arts - Social Sciences
University of Ottawa
Ottawa, ON04-1997
Skills
- Relationship building
- Key decision making
- Labor relations
- Staff management
- Staff education and training
- Organizational effectiveness
- Scheduling coordination
- Resource coordination
- Recruitment and hiring
- Stakeholder communication
- Presentations
- Program implementation
- Community relations
- Leadership and vision
- Employee discipline
- Reporting
- Attention to detail
- Decision-making
- Dependable and hardworking
- Team leadership
- Worker supervision
- Employee management
- Customer relations
- Schedule oversight
- Employee motivation
- Risk management
- Self control and integrity
- Effective communication
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Superintendent
Canada Border Services Agency
12.2003 - Current
Bachelor of Arts - Social Sciences
University of Ottawa