Jose Dagobert Chuc Sapon
Long Beach
Summary
Detail-oriented professional with experience in customer service and bilingual communication. Skilled in multitasking and conflict resolution, ensuring client satisfaction. Maintains a clean driving record, reflecting strong organizational skills and commitment to safety. Motivated to leverage these strengths in a law enforcement career.
Overview
13
13
years of professional experience
Work History
California Games Dealer
Hollywood Park Casino
12.2022 - Current
- Deal California games efficiently and professionally, ensuring that all payoffs are accurate and maintain the integrity of the game.
- Pay off according to the procedure set forth by the casino and gather the collection accurately and place it in the drop box.
- Aware of empty seats at the table and inform the floor person immediately of any gaming dispute, suspicious or unusual activity.
- Acknowledge and greet customers in a friendly and courteous manner and assist players in setting their hand when requested.
School Bus Driver
ZUM Transportation
02.2024 - 05.2024
- Delivered safe and dependable transportation for 20+ students, ensuring timely arrivals and departures.
- Maintained impeccable driving record to promote safety and reliability in transportation services.
- Follow all safety regulations required before operating the bus.
- Follow all safety regulations and ensure all emergency exits are clear from obstructions.
- Assisted passengers requiring special assistance and individuals with disabilities, following safety regulations and procedures.
Casino Teller/Cashier
Parkwest Bicycle Casino
09.2021 - 12.2022
- Executed player bank withdrawals, providing timely access to funds.
- Managed Chip/Cash Fund assigned at the window during shift.
- Cashes checks and markers for players up to pre-approved credit limit and posts transactions to the computer.
- Facilitated credit card cash advances through Quick Cash system, enhancing player experience.
- Sells and redeems chips for players and floor personnel following specified procedure.
- Process transactions accurately.
Third Propositional Player Associate Crystal Casino Banker
Blackstone Gaming LLC
09.2017 - 09.2021
- Monitored and audited live casino card games to ensure compliance with established rules and regulations, enhancing game integrity for Blackjack, Baccarat, Three-Card Poker, Ultimate Texas Hold'Em, and Pai Gow Poker.
- Collaborated with team to monitor table games and report suspicious activities, contributing to a secure gaming environment.
- Facilitated positive experiences for guests and coworkers through effective collaboration with dealers and staff, promoting a welcoming casino atmosphere.
Customer Service Professional/seasonal
H&R Block
11.2016 - 03.2017
- Managed high volume of incoming calls and customer inquiries, delivering timely and effective assistance.
- Provided product and service information to clients, ensuring tailored support for diverse tax needs.
- Coordinated and scheduled customer appointments with Tax Professionals to facilitate efficient service delivery.
- Coordinate with Tax Consultants to meet the Daily Sales Target and build daily sales reports.
- Maintained inventory levels, replenished office supplies, and processed daily bank deposits.
- File and keep customers private information confidential at all times.
Cahier/Customer Service
California Chicken Cafe
06.2013 - 11.2016
- Greeted guests in person and via telephone, ensuring exceptional service and positive experiences.
- Answering multiple phone lines, receiving and processing payments.
- Collaborated with manager to streamline daily business operations, enhancing overall service delivery.
- Assist in the ordering of weekly inventory and kitchen supplies.
Education
88Mike Motor Transport Operator - Army Basic Training And AIT
58th Transportation Battalion
Fort Leonard Wood, MO03-2026
Millennium Casino Dealer -
Millennium Casino Academy
10-2022
Associates of Arts - Business Administration for Transfer
Los Angeles City College
06-2017
High School Diploma -
Edward R. Roybal Learning Center High School
06-2011
Skills
- Surveillance awareness
- Organizational skills
- Bilingual Spanish-English
- Multitasking capacity
- Professional attitude
- Work ethic
- Effective conflict resolution
- Teamwork and collaboration
- Adaptability and flexibility
- Eager learner
- Self-motivated
- Organization skills
- Conflict resolution
- Team collaboration
- Adaptability
- Cultural awareness
Accomplishments
- The Army Achievement Medal, 19 March 2026 - Distinguished Honor Graduate for 15T/26 Motor Transport Operator Course
Timeline
School Bus Driver
ZUM Transportation
02.2024 - 05.2024
California Games Dealer
Hollywood Park Casino
12.2022 - Current
Casino Teller/Cashier
Parkwest Bicycle Casino
09.2021 - 12.2022
Third Propositional Player Associate Crystal Casino Banker
Blackstone Gaming LLC
09.2017 - 09.2021
Customer Service Professional/seasonal
H&R Block
11.2016 - 03.2017
Cahier/Customer Service
California Chicken Cafe
06.2013 - 11.2016
88Mike Motor Transport Operator - Army Basic Training And AIT
58th Transportation Battalion
Millennium Casino Dealer -
Millennium Casino Academy
Associates of Arts - Business Administration for Transfer
Los Angeles City College
High School Diploma -
Edward R. Roybal Learning Center High School