Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jose Curib

South Lake Tahoe

Summary

Dedicated Front Desk Agent with proven expertise in customer service, complaint resolution, and cash handling. Committed to enhancing guest satisfaction through effective communication and timely problem-solving. Results-driven professional with a strong background in hospitality. Known for effective communication and teamwork, contributing to smooth operations and exceptional guest experiences. Ready to leverage expertise in customer service and complaint resolution to drive satisfaction.

Overview

2
2
years of professional experience

Work History

Front Desk Agent

Bally's Hotel & Casino
South Lake Tahoe
03.2024 - Current
  • Greeted guests warmly upon arrival and provided check-in assistance.
  • Coordinated guest requests for services, amenities, and special accommodations.
  • Maintained cleanliness and organization of the front desk area at all times.
  • Handled guest complaints professionally, seeking solutions to enhance satisfaction.

Cage Cashier/Main Banker

Golden Nugget Hotel & Casino
South Lake Tahoe
11.2024 - 01.2026
  • Processed cash transactions efficiently for gaming and hotel services.
  • Maintained accurate records of cash exchanges and transactions.
  • Assisted guests with inquiries regarding casino services and promotions.
  • Monitored cash levels in the cage to prevent shortages or overages.
  • Provided support to team members during busy service periods.

Education

Associate Degree - Tourism And Hospitality Management

Holy Name University
Tagbilaran City, Bohol, Philippines
05-2023

High School Diploma -

South Tahoe High School
South Lake Tahoe, CA
06-2021

Skills

  • Customer service
  • Booking systems
  • Complaint resolution
  • Guest relations
  • Team collaboration
  • Time management
  • Effective communication
  • Problem solving
  • Attention to detail
  • Conflict resolution
  • Organizational skills
  • Guest accommodations
  • Hospitality best practices
  • Hospitality services

Languages

English
Professional
Tagalog
Full Professional
Bisaya
Full Professional

Timeline

Cage Cashier/Main Banker

Golden Nugget Hotel & Casino
11.2024 - 01.2026

Front Desk Agent

Bally's Hotel & Casino
03.2024 - Current

Associate Degree - Tourism And Hospitality Management

Holy Name University

High School Diploma -

South Tahoe High School
Jose Curib