Jose Cortez
Calgary,AB
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Upbeat, customer-focused Sales Associate with 3 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Proficient in merchandising, and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Helpful Seafood Manager dedicated to exceeding customers' expectations by delivering quick and attentive service. Proficient in practicing safe food handling procedures at all times. Skilled in fish inspection, product rotation and display case management. Ready to apply these skills to a dynamic new opportunity.
Overview
6
6
years of professional experience
Work History
Seafood Manager
Ralphs Grocery
Pasadena, California
10.2022 - 11.2023
- Analyzed market trends to determine optimal pricing levels for seafood items.
- Monitored quality of fresh and frozen seafood products.
- Resolved customer complaints in a timely manner to maintain positive relationships.
- Maintained accurate records of seafood inventory and sales.
- Organized special events such as cooking demonstrations or tastings featuring different types of seafood.
- Discussed customer feedback with team members to identify ways to improve services.
- Recruited and trained new employees to meet job requirements.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Informed customers about available seafood choices and convenience items.
- Directed daily work schedules and tasks for seafood department employees.
- Educated team members on how to safely handle products, use equipment and keep accurate records in accordance with food safety guidelines.
Meat Wrapper
Super King Markets
Altadena, California
07.2021 - 02.2023
- Closely monitored temperatures of displays and refrigerators in order to maintain the safety and quality standards for products.
- Trained new employees in cleanliness, client interactions and diverse meat cutting techniques.
- Utilized strong teamwork skills to accomplish objectives and tackle service-related challenges alongside a diverse team.
- Provided product information and customized meat cuts for customer requirements.
- Executed efficient order processing by skillfully handling tasks such as cutting, wrapping, weighing, and labeling.
Meat Clerk
Ralphs Grocery
Pasadena, California
01.2020 - 07.2021
- Ensured accurate fulfillment of customer orders through efficient handling and proper labeling.
- Demonstrated a keen attention to detail in successfully ensuring product freshness and quality.
- Efficiently managed high customer volume through accurate cutting, wrapping, and weighing of products.
- Instituted a robust inventory tracking system to streamline operations and maintain consistent product availability.
- Streamlined inventory tracking by implementing effective record-keeping procedures for meat cuts.
- Prepared and ground meat including sausage while following specified ingredients, adhering to proper cooking times and processes, and ensuring safe temperature maintenance for meat and seafood production.
- Contributed to the attainment of sales and profit objectives for the meat department by collaborating with the department manager, adhering to quality assurance guidelines, and upholding cleanliness and safety protocols.
- Assisted customers by suggesting appropriate meat options, offering samples, and expertly accommodating specific requests for meat preparation.
- Received and organized incoming merchandise, ensuring adherence to rotation policies.
- Consistently followed established protocols for safety, meat handling, and preventing cross-contamination within the department.
- Cleaned and sanitized freezers, fixtures and display cases, received and unpacked meat, poultry, seafood, and cheeses and placed in meat cooler and freezer.
- Effectively answered customer questions about various cuts and meat varieties with a friendly attitude.
- Demonstrated expertise in handling department scales for pricing, dating, and wrapping meat products. Maintained organized merchandise shelves, cases, and displays for both fresh and frozen meat.
- Mastered the operation of slicers and other department equipment to ensure efficient preparation of high-quality cuts of meat for customer satisfaction.
Cake Decorator
CJ Foods USA
Commerce, California
09.2018 - 09.2019
- Maintained accuracy in measuring and weighing flour and other ingredients to prepare batters, doughs, fillings, or icings by utilizing scales or graduated containers.
- Proficient in operating slicing and wrapping machines.
- Modified recipe measurements based on baking requirements.
- Utilized spatulas and brushes to apply glazes, icings, or other toppings onto baked goods.
- Prepared buttercream designed specifically for the decoration of cakes, cupcakes, tarts, and other pastries.
- Verified adherence to standards and specifications through thorough inspection of raw materials.
- Managed the precise cooking and mixing of ingredients by effectively setting time and speed controls on various types of machinery.
- Performed necessary maintenance or cleaning to uphold safety standards.
- Maintained a sanitary work environment by cleaning display cases, utensils, and working spaces.
Sales Associate
Party City
Pasadena, California
10.2019 - 10.2019
- Implemented visually enticing displays and effective signage organization resulting in increased customer engagement and accelerated sales growth.
- Played an integral role in meeting group targets through collaboration with sales colleagues.
- Offered information regarding the store, products and services when handling incoming phone calls.
Drywall Hanger
Independent Contractors
, California
06.2017 - 09.2018
- Utilized precise measuring techniques to mark cutting lines on drywall based on specified lengths, heights, and penetrations.
- Demonstrated expertise in coordinating the installation of drywall across various job sites.
- Handled the preparation of walls for paint, texture, and wall covering applications.
- Achieved proficiency in marking cutting lines on drywall sheets using precise measurements
- Utilized trowels, broad knives, and spatulas to effectively seal holes and cracks with sealing compound.
- Enhanced joint seal by embedding tape into sealing compound.
- Implemented supplementary coats for repairing uneven surfaces and delivering a superior finish.
- Used scribes to cut guidelines on drywall sheets.
- Achieved seamless results through meticulous surface preparation, including sanding imperfections before applying tape and joining compounds.
- Consistently meeting deadlines by arriving promptly and equipped with essential tools.
Education
High School Diploma -
Pasadena High School
Pasadena, CA06.2017
Skills
- Outstanding cleanliness
- Multitasking and prioritization
- Processing equipment proficiency
- Following regulations
- Product packaging
- Lifts 80 pounds
- Leadership
- Strong team member
- Meat cutting and preparation
- Guest service
- Flexible schedule
- Reliable
- Accurate
- Fish inspection
- Excellent communication skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Hobbies/Interest
- Being an aquarist
- Watch Collating
- Music
- Cooking
Timeline
Seafood Manager
Ralphs Grocery
10.2022 - 11.2023
Meat Wrapper
Super King Markets
07.2021 - 02.2023
Meat Clerk
Ralphs Grocery
01.2020 - 07.2021
Sales Associate
Party City
10.2019 - 10.2019
Cake Decorator
CJ Foods USA
09.2018 - 09.2019
Drywall Hanger
Independent Contractors
06.2017 - 09.2018
High School Diploma -
Pasadena High School
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