Jose Contreras
Corona
Summary
Dedicated customer service representative with strong skills in order processing and record management. Proven ability to handle inquiries efficiently and ensure customer satisfaction. Results-driven professional with a solid background in customer service and order fulfillment. Skilled in data entry and maintaining accurate records, contributing to improved customer relationships and operational efficiency. I have 9 years of experience in a warehouse environment, with strong experience in order picking and replenishing. I'm a fast learner with the drive to learn new things and seek new opportunities.
Overview
11
11
years of professional experience
Work History
CSR
Trench Shoring Company
Corona
05.2023 - Current
- Assisted customers in locating products and services efficiently.
- Handled customer inquiries and resolved issues promptly.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to enhance service quality.
- Provided information about company offerings and promotions to clients.
- Supported administrative tasks such as filing and data entry.
- Trained on safety procedures for effective workplace practices.
- Utilized communication tools to coordinate with various departments effectively.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Provided customer service support to customers over the phone and by email.
- Followed up with customers to ensure their satisfaction.
- Participated in team meetings or training sessions when necessary.
- Processed orders, forms, applications, and requests.
Order Picker/Stock Replenisher
Chedraui USA
Ontario
05.2014 - 05.2023
- Operated scanning equipment to track and locate warehouse inventory.
- Selected and packed orders accurately for timely shipment to customers.
- Operated pallet jacks to transport goods within the warehouse.
- Selected and packed customer orders accurately for shipment.
- Utilized handheld scanners to track inventory levels effectively.
- Followed safety protocols to ensure a secure working environment.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Utilized scanning equipment for picking, packing and shipping orders.
- Operated powered industrial trucks such as forklifts, pallet jacks or order pickers safely to move merchandise throughout the facility.
- Confirmed items picked for orders by keying codes into system.
- Ensured that all safety regulations were followed while performing work duties.
- Recorded accurate data on daily picking reports, including number of items picked, location in warehouse and any discrepancies found during inspection process.
- Labeled boxes and placed in outbound collection areas.
- Maintained inventory records and updated information regarding stock availability in the computer system.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Investigated discrepancies between physical count of stock versus system-generated report totals.
- Conducted regular inventory checks to maintain accurate stock levels.
- Packed and prepared orders for shipping, ensuring items were securely wrapped.
- Implemented time-management skills to prioritize urgent orders and manage workload.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
Education
High School Diploma -
Corona High School
Corona, CASkills
- Customer service
- Order processing
- Record management
- Data entry
- Customer relationship management
- Safety compliance
- Forklift operator, pallet jack operator knowledge
- Fast learner
- Hard worker
- Knowledge of RF scanner
- Order picking
- Answering phone calls and emails
Timeline
CSR
Trench Shoring Company
05.2023 - Current
Order Picker/Stock Replenisher
Chedraui USA
05.2014 - 05.2023
High School Diploma -
Corona High School