Jose Collazo
Palmdale
Summary
Dynamic Order Fulfillment Associate with proven expertise in shipping procedures and packing techniques at Home Depot. Demonstrated strong collaboration and problem-solving skills, consistently exceeding performance metrics. Committed to enhancing warehouse operations and ensuring customer satisfaction through efficient order processing and a positive work atmosphere.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Professional bilingual customer service specialist with deep expertise in managing customer inquiries and resolving issues efficiently. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences.
Overview
32
32
years of professional experience
Work History
Order Fulfillment Associate
Home Depot
03.2024 - 03.2025
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.
- Followed procedures at all times for personal and team safety.
- Exceeded performance metrics regularly, demonstrating a strong work ethic and commitment to order fulfillment excellence.
Maintenance Technician
Coast Property Management
07.2021 - 11.2024
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Installed new locks, door handles, and door closers.
- Carried out building updates such as painting surfaces, replacing fixtures, and reorganizing rooms.
- Enhanced facility appearance with thorough cleaning and maintenance of both interior and exterior spaces.
- Used standard housekeeping equipment, tools, and supplies to accomplish basic cleaning.
- Contributed to cost savings initiatives through efficient use of materials and resources during repairs or installations.
Sales Associate
Fred Meyer
04.2020 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
Transpotaicion Maneger/ Builduing Maintnece
EDP University
04.2004 - 09.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Maneger
Hollywood Video
03.2002 - 02.2004
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Sales Associate
Home Depot
07.1999 - 02.2002
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Scottys Hardware Store
01.1998 - 02.1999
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Fred Meyer Stores
02.1995 - 02.1998
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
Cashier
Target
03.1993 - 04.1994
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Applied Science - Accounting And Finance
Edp University of Puerto Rico
San Sebastian Puerto RicoGED -
Hillsboro Oregon Schoold District
Hillsboro, OR06-1993
Skills
- Shipping procedures
- Packing expertise
- Warehouse operations
- Barcode scanning
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Order Fulfillment Associate
Home Depot
03.2024 - 03.2025
Maintenance Technician
Coast Property Management
07.2021 - 11.2024
Sales Associate
Fred Meyer
04.2020 - 07.2021
Transpotaicion Maneger/ Builduing Maintnece
EDP University
04.2004 - 09.2015
Maneger
Hollywood Video
03.2002 - 02.2004
Sales Associate
Home Depot
07.1999 - 02.2002
Sales Associate
Scottys Hardware Store
01.1998 - 02.1999
Sales Associate
Fred Meyer Stores
02.1995 - 02.1998
Cashier
Target
03.1993 - 04.1994
Associate of Applied Science - Accounting And Finance
Edp University of Puerto Rico
GED -
Hillsboro Oregon Schoold District
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