Jose Chairez
El Cajon
Summary
Dynamic Customer Experience Manager with extensive experience in training and mentoring teams. Skilled in problem-solving and strategic collaboration, dedicated to analyzing customer feedback to enhance service processes and improve overall satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Experience Manager
The Home Depot Inc
El Cajon
04.2025 - Current
- Led this years inventory with an outstanding performance beating our goal of 2.49% and coming out a 1.79%
- Developed customer engagement strategies to enhance service quality and satisfaction.
- Trained staff on effective communication and problem-solving techniques for customers.
- Analyzed customer feedback to identify trends and improve service processes.
- Collaborated with departments to ensure seamless customer experience across platforms.
- Implemented training programs focusing on product knowledge for team members.
- Managed customer inquiries, resolving issues promptly and professionally.
- Analyzed customer feedback data to identify areas of improvement in the customer experience.
- Coordinated with management to align service goals with company objectives.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
- Managed escalated customer issues and resolved conflicts in a timely manner.
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Worked closely with other departments such as sales, marketing, product development, and IT in order to ensure a seamless end-to-end experience for customers.
- Monitored customer service performance metrics and created reports for senior management review.
- Developed programs for recognizing employees who demonstrate exemplary levels of service excellence.
- Conducted regular performance evaluations of customer service staff and provided constructive feedback.
Department Supervisor
The Home Depot Inc
El Cajon
03.2023 - 12.2024
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained team members on product knowledge and customer service techniques.
- Managed inventory levels to maintain stock availability and organization.
- Assisted in merchandising displays to enhance product visibility and appeal.
- Resolved customer inquiries and issues promptly to maintain service standards.
- Collaborated with management on staff performance evaluations and feedback sessions.
- Trained employees on new processes or procedures as needed.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Participated in weekly meetings with senior leadership teams to discuss progress.
Skills
- Ran and Built Tree Lot for 3 years
- Led two inventories with great results
- Event planning with major events
- Shrink mitigation strategies
Timeline
Customer Experience Manager
The Home Depot Inc
04.2025 - Current
Department Supervisor
The Home Depot Inc
03.2023 - 12.2024