Jose Castillo
Hemet
Summary
Reliable and trustworthy professional with a strong background in solar energy systems. Proven ability to diagnose issues, engage with customers, and implement effective solutions under pressure. Committed to delivering high-quality service that enhances customer satisfaction while maintaining safety and efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Solar Customer Service Technician
Leonard Roofing and Solar
Temecula
06.2025 - Current
- Serve as a Solar Customer Service Technician responsible for diagnosing and resolving issues with residential solar energy systems.
- Travel daily to job sites in a company-provided vehicle to troubleshoot system performance, identify root causes, and implement effective solutions.
- Communicate directly with homeowners to explain system functionality, address concerns, and provide clear guidance on operation and maintenance.
- Ensure high levels of customer satisfaction through professional service, technical expertise, and timely problem resolution while maintaining accurate service records and adhering to safety standards.
Solar Installer
Energy Service Partners
Torrance
09.2024 - 06.2025
- Installed solar panel systems on residential properties, following safety standards and company procedures.
- Loaded and organized materials, tools, and equipment onto company trucks for daily job assignments.
- Safely operated company vehicles to transport crew and materials to and from job sites.
- Assisted with setup and preparation of installation sites to ensure efficient workflow.
- Inspected and completed systems to confirm proper functionality and performance.
- Maintained a clean and organized work environment on job sites and in company vehicles.
- Collaborated with team members to complete installations accurately and on schedule.
Solar Installer
SolTech Energy
San Jacinto
10.2022 - 09.2024
- Installed solar panels on residential homes
- Assembled and installed racking components, mounting hardware, inverters, junction boxes, combiner boxes, disconnects, breakers. in accordance with plans and specifications.
- Performed panel installations using specific hand and power tools.
- Reviewed blueprints or schematics before beginning any installation work.
- Followed industry regulations to ensure compliance during installations.
Education
High School Diploma -
Hemet High School
Hemet, Ca05-2021
Skills
- Technical support
- Customer Service
- Problem-Solving
- Adaptability
- Time management
- Work Well Under Stress
- Conflict resolution
- Communication
- Leadership
- Reliable
Languages
- English
- Spanish
Hobbies and Interests
- Fishing
- Hiking
- Camping
Certification
- Basic Life Support (CPR and AED) Program
Timeline
Solar Customer Service Technician
Leonard Roofing and Solar
06.2025 - Current
Solar Installer
Energy Service Partners
09.2024 - 06.2025
Solar Installer
SolTech Energy
10.2022 - 09.2024
High School Diploma -
Hemet High School