Jose Carrillo
Los Angeles
Summary
Dynamic and results-driven SR Service Technician at Greystar Property Management, adept in advanced diagnostics and equipment maintenance. Proven track record of enhancing client trust through transparent communication and accurate service quotes. Recognized for mentoring junior technicians and implementing preventative maintenance programs, fostering a collaborative and efficient work environment.
Senior service specialist with focus on diagnostics, maintenance, and repair of complex systems. Strong emphasis on team collaboration and adaptability, ensuring reliability and efficient solutions. Skilled in troubleshooting, technical support, and customer service, with proven track record of achieving results in fast-paced environments. Known for problem-solving abilities and effective communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SR Service Technicin
Greystar Property Management
10.2023 - Current
- Improved equipment efficiency by performing regular maintenance tasks and timely repairs.
- Stayed current on industry trends and technological advancements through continuous professional development efforts.
- Increased client trust by providing accurate quotes for services rendered based on diagnostic findings while remaining transparent about potential additional costs.
- Streamlined workflow by organizing tools, parts, and documentation for easy access during service appointments.
- Communicated effectively with clients to provide comprehensive explanations of required repairs while addressing any concerns or questions they had.
- Established strong relationships with vendors to ensure access to quality replacement parts at competitive prices.
- Mentored junior technicians in best practices, enhancing team performance and fostering a positive work environment.
- Maintained detailed records of all service activities, enabling accurate tracking of equipment history and warranty information.
- Adhered to company safety protocols, reducing the risk of accidents or injury during service visits.
- Optimized inventory management by maintaining accurate counts of replacement parts and reordering as necessary to avoid stock shortages or delays in service delivery times.
- Implemented preventative maintenance programs to minimize equipment failures and extend device lifespan.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Repaired and replaced worn and damaged components.
Remodeling Crew Member
Stresser & Associates Inc
05.2016 - 04.2018
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Collaborated with team members to complete projects on time and within budget constraints.
- Reduced safety incidents through diligent adherence to safety protocols during all remodeling tasks.
- Maintained a clean and organized worksite, ensuring minimal disruption to clients'' daily lives during renovations.
- Enhanced customer satisfaction by providing high-quality remodeling services for various residential projects.
- Assisted in the planning and execution of complex remodeling projects, resulting in successful transformations.
- Implemented cost-saving measures by efficiently managing resources and minimizing waste during construction processes.
- Contributed to a positive work environment by fostering strong relationships with fellow crew members and supervisors.
- Skillfully utilized hand tools, power tools, and heavy machinery to perform demolition, framing, drywall installation, and other related tasks.
- Improved project efficiency by streamlining communication between crew members and clients.
- Helped maintain inventory levels by ordering necessary supplies as needed or requested.
Education
High School Diploma -
Helen Bernstein Highschool
Los Angeles, CA05-2013
Skills
- Machine operation
- Remote support
- Advanced diagnostics
- Precision measuring
- Industrial equipment
- Hardware repair
- Electrical systems
- Fire alarm systems
- HVAC systems
- Flexible and adaptable
- Punctual and reliable
- Problem and issue resolution
- Installation and repair
- Troubleshooting skills
- Power tool proficiency
- Hand tool expertise
- Plumbing
- Equipment maintenance
- Scheduling and coordination
Certification
- EPA Universal Certified
- Comprehensive HVAC Systems AC.HP,and Refrigerant training
Languages
Spanish
Full Professional
English
Full Professional
Timeline
SR Service Technicin
Greystar Property Management
10.2023 - Current
Remodeling Crew Member
Stresser & Associates Inc
05.2016 - 04.2018
High School Diploma -
Helen Bernstein Highschool
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