Josée Boucher
Toronto,ON
Summary
Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Service Officer
Wildeboer Dellelce LLP
03.2024 - Current
- Delivered high-quality customer support by efficiently managing multiple priorities while maintaining a positive attitude under pressure situations.
- Confirmed appointments, communicated with clients, and updated client records.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Server/Bartender
Her Fathers Cider and Kitchen
06.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server/Bartender/Supervisor
Blacksheep
08.2021 - 06.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server/Bartender/Supervisor
Millstone Public House
11.2017 - 08.2021
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server/Bartender/Management
Halifax Alehouse
07.2015 - 11.2017
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelor of Arts -
Saint Mary’s University
Halifax, NSSkills
- Strong Work Ethic
- Exceptional customer service
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Team Leadership
- Guest Engagement
- Cash Handling
Certification
Smart Serve
Timeline
Client Service Officer
Wildeboer Dellelce LLP
03.2024 - Current
Server/Bartender
Her Fathers Cider and Kitchen
06.2023 - 03.2024
Server/Bartender/Supervisor
Blacksheep
08.2021 - 06.2023
Server/Bartender/Supervisor
Millstone Public House
11.2017 - 08.2021
Server/Bartender/Management
Halifax Alehouse
07.2015 - 11.2017
Bachelor of Arts -
Saint Mary’s University