JOSE BAELENGE
Milton
Summary
Dynamic professional with extensive experience at OLYMPIA TILE INC, excelling in inventory management and order fulfillment. Proven ability to enhance customer satisfaction through effective problem-solving and bilingual communication. Recognized for surpassing sales goals and optimizing warehouse operations, showcasing strong teamwork and attention to detail in fast-paced environments. Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records.
Overview
19
19
years of professional experience
Work History
Warehouse Worker
OLYMPIA TILE INC
Toronto
05.2016 - 02.2019
- Processed returns of defective merchandise as required.
- Maintained accurate inventory records using computerized tracking systems.
- Operated scanners, computers, and other equipment to track orders.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Assembled orders according to customer requests.
Bilingual Customer Service Representative
STAPLES BUSINESS DEPOT
Mississauga
03.2000 - 06.2015
- Responded to customer inquiries in both English and French languages, providing accurate information about products and services.
- Educated customers on how best utilize their purchased products or services.
- Offered suggestions for alternative solutions if initial attempts failed.
- Took special orders over telephone, generating additional revenue every month for the company..
- Surpassed sales goals through implementation of successful marketing strategies by offering the cross and upsale..
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
Education
High School Diploma -
MONARCH PARK COLLEGIATE
Toronto, ON06-1999
Skills
- Inventory management
- Order fulfillment
- Forklift operation
- Shipping and receiving
- Inventory tracking
- Customer service
- Problem solving
- Data entry
- Team collaboration
Timeline
Warehouse Worker
OLYMPIA TILE INC
05.2016 - 02.2019
Bilingual Customer Service Representative
STAPLES BUSINESS DEPOT
03.2000 - 06.2015
High School Diploma -
MONARCH PARK COLLEGIATE
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