Jose Anaya Villegas
Toronto,ON
Summary
Results-driven Operations and Logistics Specialist with over 10 years of experience in dispatch, sales management, and customer service. Skilled in managing high-volume accounts and coordinating time-sensitive logistics, while fostering strong relationships with customers and partners. Bilingual in English and Spanish, thrives in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Dispatch Manager
Sweet Arrow Trucking
Vancouver, Canada
03.2023 - Current
- Managed daily dispatch operations for import and export freight, facilitating timely deliveries through major U.S. terminals in Houston, TX
- Coordinated drivers, ports, terminals, warehouses, and customers to meet delivery schedules
- Monitored vessel arrivals at terminals to ensure timely operations., terminal congestion, and delivery windows
- Resolved service issues and delays, maintaining high customer satisfaction rates
- Support operational planning to maximize efficiency and reduce service disruptions
Sales Manager
Vancouver Umbrella
Vancouver, Canada
12.2013 - 02.2023
- Managed and expanded portfolio of 300+ client accounts in British Columbia and Alberta, driving revenue growth
- Achieved consistent monthly sales growth through strategic customer acquisition and relationship management
- Cultivated long-term client relationships through consistent service and responsiveness, increasing client retention
- Facilitated client communication, pricing discussions, and service follow-ups to improve client satisfaction
- Coordinated internally with warehouse and logistics teams to support customer orders
Warehouse Assistant / Office Administrator
Vancouver Umbrella
Vancouver, Canada
11.2012 - 12.2013
- Coordinated warehouse operations and administrative tasks to ensure smooth workflow
- Monitored shipments and inventory to maintain accurate stock levels
- Developed quotes for new and existing clients to support informed purchasing decisions
Staff Member / Line Cook
La Belle Patate
Vancouver, Canada
- Delivered customer service in high-volume food service environment, ensuring guest satisfaction
- Maintained cleanliness and upheld food safety standards to promote a safe dining experience
- Stocked and rotated inventory items promptly to ensure product availability and freshness
Barista
Blenz Coffee
Vancouver, Canada
- Oversaw overnight shift operations to ensure smooth workflow and customer satisfaction
- Delivered exceptional customer service while handling cash transactions accurately
Education
Bachelor’s Degree - Marketing
ITESM Campus Tampico
Mexico12-2011
Skills
- Logistics coordination
- Dispatch operations
- Customer service and relations
- Account management
- Problem resolution
- Time management
- CRM and ERP systems
- Leadership skills
- Relationship building
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Dispatch Manager
Sweet Arrow Trucking
03.2023 - Current
Sales Manager
Vancouver Umbrella
12.2013 - 02.2023
Warehouse Assistant / Office Administrator
Vancouver Umbrella
11.2012 - 12.2013
Staff Member / Line Cook
La Belle Patate
Barista
Blenz Coffee
Bachelor’s Degree - Marketing
ITESM Campus Tampico