Jose Alcala
Pleasant Hill
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Manager
Outback Steakhouse
06.2024 - 09.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Route Service Manager
Orkin Pest Control
02.2021 - 06.2024
- Ensured accurate billing practices, maintaining detailed records of services provided on each route visit.
- Streamlined operational processes for increased productivity with regular performance evaluations and feedback sessions.
- Coordinated closely with other departments such as sales, accounting, logistics – ensuring collaborative efforts towards overall business success.
- Mentored team members, sharing industry knowledge and best practices for continued professional development.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
Manager
Black Angus
07.2018 - 02.2020
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Education
Bachelor of Science - Business Management
San Jose State University
San Jose, CA05-2014
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Languages
Spanish
Native or Bilingual
Timeline
Manager
Outback Steakhouse
06.2024 - 09.2025
Route Service Manager
Orkin Pest Control
02.2021 - 06.2024
Manager
Black Angus
07.2018 - 02.2020
Bachelor of Science - Business Management
San Jose State University
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