Jose Albarran
Morgan Hill
Summary
Dynamic customer service professional with extensive experience at Star One CU, excelling in member engagement and product knowledge. Bilingual in Spanish, I leverage effective communication and attention to detail to resolve inquiries and enhance member satisfaction. Proven track record in promoting services and fostering collaborative teamwork to achieve outstanding results.
Overview
8
8
years of professional experience
Work History
CALL CENTER REP. IV
Star One CU
Sunnyvale
06.2021 - 05.2025
- Handled a variety of high-volume member service inquiries and requests through phone and email.
- Researched and answered member questions regarding all Credit Union products and services. Provided advice and recommended the appropriate product and/or service option for each member’s needs.
- Processed member requests accurately, including basic adjustments, change of address, Bill Pay, check or statement copies, funds transfers, card inquiries, stop payments, etc.
- Showed members the benefits of Star One’s online, mobile, and telephone banking services. Applied service recovery techniques to troubleshoot and promptly resolve member issues in an efficient, courteous, and professional manner.
BANK TELLER
Commonwealth CCU
Morgan Hill
01.2019 - 06.2021
- Assisted members and potential members with their financial needs.
- Explained products and services. Referred members to appropriate personnel.
- Educated members about other services/ products offered by the Investment Center.
- Ensured that appropriate records were maintained and required reports were prepared.
HEAD CASHIER
The Home Depot
Morgan Hill
03.2017 - 08.2017
- Provided customers with fast, friendly, accurate, and safe service in processing transactions.
- Taught/coached/trained associates as the opportunity was observed to improve Front End Performance.
- Promoted customer awareness and involvement in Home Depot Programs such as The Home Depot Credit Card, Pro Extra, and the Home Depot Protection Plans.
Education
High School Diploma -
Ann Sobrato High School
Morgan Hill06-2016
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Skills
- Bilingual - Spanish
- Product knowledge
- Customer service excellence
- Effective communication
- Interpersonal relations
- Collaborative teamwork
- Attention to detail
References
References available upon request.
Timeline
CALL CENTER REP. IV
Star One CU
06.2021 - 05.2025
BANK TELLER
Commonwealth CCU
01.2019 - 06.2021
HEAD CASHIER
The Home Depot
03.2017 - 08.2017
High School Diploma -
Ann Sobrato High School