Jose A Gonzalez-Varela
Roseville
Summary
Dynamic and detail-oriented professional with a robust background in diagnosing and repairing complex mechanical systems to ensure efficient operation and optimal equipment performance. Proven expertise in executing maintenance tasks and employing advanced troubleshooting techniques to swiftly resolve technical issues in fast-paced environments. Recognized for strong collaboration skills, consistently working within teams to meet and exceed operational targets while demonstrating adaptability and reliability. Committed to delivering exceptional service through a comprehensive understanding of machinery, tools, and customer-focused problem-solving.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Technician
Land Rover Rocklin
01.2025 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Service Technician
Audi Rocklin
05.2024 - 01.2025
- Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
- Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
- Ensured reliable network connectivity, closely monitoring system performance and making adjustments as needed.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Service Technician
Audi Fremont
12.2023 - 05.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Service Technician
Audi San Jose
07.2022 - 11.2023
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Optimized system performance thorough testing and analysis.
Volvo Tech/Used Cars Tech
Volvo Cars Palo Alto
09.2019 - 07.2022
- Used Cars 150-point Inspections and Volvo Tech, Maintenance, Vehicle Alignments, Electrical Diagnoses/Repairs, Powertrain Diagnosis/Repairs, Chassis Diagnoses/Repairs.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
JLR tech level 2
Jaguar Land Rover, Stevens Creek
10.2015 - 09.2019
- JLR level 2 tech, Maintenance, Electrical Diagnosis/Repairs, Vehicle Alignments, Powertrain Diagnosis/Repairs, Chassis Diagnoses/Repairs.
Lube Tech
Frontier Ford, Stevens Creek
01.2014 - 10.2015
- Oil changes, Tire rotation, Brake service.
Education
High School Diploma -
Boynton High School
San Jose, CA05.2014
Skills
- Fast Learner
- Problem Solving
- Detail-oriented
- Efficient
- Organized
- Administrative skills
- Computers, Scanners, CDK, Multi-point
- Communication
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
Accomplishments
- Supervised team of 6 staff members.
- Resolved product issue through consumer testing.
- Achieved Expert level on Audi products by completing Audi training courses with accuracy and efficiency.
Certification
- CMRT - Certified Maintenance and Reliability Technician\
- Audi Expert level technician
- Volvo training
- Land Rover level 2 technician
LANGUAGES
English
Spanish.
Timeline
Service Technician
Land Rover Rocklin
01.2025 - Current
Service Technician
Audi Rocklin
05.2024 - 01.2025
Service Technician
Audi Fremont
12.2023 - 05.2024
Service Technician
Audi San Jose
07.2022 - 11.2023
Volvo Tech/Used Cars Tech
Volvo Cars Palo Alto
09.2019 - 07.2022
JLR tech level 2
Jaguar Land Rover, Stevens Creek
10.2015 - 09.2019
Lube Tech
Frontier Ford, Stevens Creek
01.2014 - 10.2015
High School Diploma -
Boynton High School
Awards
Jaguar Land Rover Training level 1, and level 2 Certification., Volvo Online Courses Quality Tech Certification
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