Jose A Delgado
Upland
Summary
General Manager with over 17 years of experience in operations oversight, HACCP certified and oversee food safety & warehouse safety programs, team leadership, efficiency optimization and strategic planning. Goal oriented problem solver with focus on cross training to reduce operational inefficiencies, creating a team culture to identify problems and strategizing to achieve goals. In charge of two facilities, control two expense budgets, reduced turnover, refrigeration & maintenance knowledge, and currently have both facilities over 3 years with zero incident rates on safety.
Seasoned Operations Manager and talented leader with 17 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
18
18
years of professional experience
Work History
General Manager
Lineage Logistics PFS, LLC
01.2018 - Current
- Perform Operational duties for two cold storage facilities
- Achieve expense goals through the direct management of the warehouse operations teams at both facilities
- Maintain Operational Excellence
- Develop key management team members for next level duties
- Work with peers to develop and implement OPEX strategies to attain operational objectives in our current and new markets
- Work with operating partner to ensure highest level of customer service
- Manage customer relations by responding and finding resolution to issues and inquiries
- Contribute to the development of our annual OPEX budget and monitor daily/monthly EBITDA against forecasts
- Contribute to the hiring and supervising warehouse team members
- Perform annual evaluations
- Oversee the SIS Safety and BRC Food Safety programs at both facilities
- Follow practices and procedures through Hazard Analysis Critical Control Point System (HACCP)
- Maintain day to day maintenance operations by meeting with FMM to ensure we focus on saving money and not sacrificing quality on MHE or facility repair items
- Help our FMM with all refrigeration issues, facility upgrades and contact RMM with upgrade questions and suggestions to the refrigeration system
- Perform daily safety walks and immediately address any concerns that can lead to injuries
- Able to get familiar with changes in hardware and software updates
- Assist in keeping all the customer service standards high for all accounts and communicate these standards to all employees
- Assure each account receives the required level of operations and administrative support
- Maintain appropriate contact with all accounts and respond to requests when required
- Track, monitor and report daily sales, tonnage, inbound and outbound activity as required
- Develop and manage a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters
- Procure equipment and facilities required to assure efficient operation meet company profit goals
- Help develop suitable programs for maintaining company standards of sanitation, maintenance, security, housekeeping and safety of equipment and facilities in a manner that assures their most efficient operation
- Help implement all Health, Safety and Environmental training for the facility and work in conjunction with the SIS/Food Safety Department with program roll outs
Operations Manager
Lineage Logistics PFS, LLC
08.2009 - 01.2018
- Opening and closing building if applicable
- Ensure adequate staff needs are met
- Make sure the building is clean inside and outside
- Review all claims and cuts
- Check full containers for pin locks for security
- Review all e-mailed photos of damaged product/containers to customers
- Fills in for General Manger in his/her absence
- Resolve daily problems pertaining to warehouse operations
- Training new hires in Safety & Food Safety SOP, MHE operation
- Fill in for all control room positions when needed
- Helped clean up all the freezer/cooler areas at our Washington Blvd location during a call for help at the facility
Night Supervisor
Lineage Logistics PFS, LLC
06.2007 - 08.2009
- Supervise and train second shift team as needed
- Manage operational needs continued from the first shift, receiving, shipping, and pulling orders for the next business day
- Clean for the exterior, dock, and freezer areas
- Helped develop re-stack and blast handling procedures for MCI Foods
- I had the second shift do all re-stack orders for the facilities biggest account MCI Foods that were to ship from 6am-2pm
Education
Lean Six Sigma Yellow Belt -
University of South Florida
05.2023
High School -
El Monte High School
01.1992
Skills
- Supervisory skills
- Detail oriented
- Analytical skills
- Organized
- Professional
- Windows
- Excel
- Word
- Outlook
- 10-key
- Extensive customer/driver service
- Bilingual Spanish
- Team builder
- Operations management
- Staff development
- Business analysis
- Employee motivation
- Inventory management
- Decision-making
- Team leadership
- Customer service
- Strategic planning
- Financial management
- Goal setting
- Business development
- Inventory control
- P&L management
- Data analysis
- Operations oversight
- KPI tracking
- Process improvements
Timeline
General Manager
Lineage Logistics PFS, LLC
01.2018 - Current
Operations Manager
Lineage Logistics PFS, LLC
08.2009 - 01.2018
Night Supervisor
Lineage Logistics PFS, LLC
06.2007 - 08.2009
High School -
El Monte High School
Lean Six Sigma Yellow Belt -
University of South Florida
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