Josclif Taah
Toronto,ON
Summary
Dedicated Customer Service professional with experience as both a Sales Representative and Supervisor. Proven ability to deliver exceptional service, drive sales, and resolve complex issues. Strong leadership skills in training, coaching, and managing teams to achieve performance goals. Skilled in process improvement and enhancing customer satisfaction through effective communication and problem-solving.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Triplee African Market
Toronto, Ontario
02.2023 - Current
- Supervised and trained a team of customer service representatives, ensuring high standards of service and performance.
- Monitored daily operations, addressed escalated issues, and resolved customer complaints effectively.
- Implemented process improvements, increasing team efficiency and customer satisfaction.
- Conducted performance evaluations, provided coaching, and fostered professional development.
- Analyzed customer feedback and team performance metrics to optimize service strategies.
- Collaborated with other departments to streamline operations and enhance overall customer experience.
Customer Service Sales Representative
WestMark Company
Toronto, Ontario
01.2022 - 01.2023
- Delivered exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Identified customer needs and recommended products or services, driving sales and achieving performance targets.
- Processed orders, handled returns, and managed customer accounts efficiently.
- Maintained detailed records of customer interactions and transactions.
- Collaborated with team members to meet departmental goals and improve service delivery.
- Provided feedback to management for process improvements, enhancing overall customer experience.
Education
High School Diploma -
Seneca College of Applied Arts And Technology
North York, NoneSkills
- Customer service
- Team leadership
- Conflict resolution
- Performance evaluation
- Sales strategy
- Training and coaching
- Multitasking and organization
- Delegating work
- Call center management
- Customer relations
- Verbal and written communication
Languages
English
Native/ Bilingual
Certification
- Certificate of Standard First Aid With CPR-C
- Certificate of completion for leadership program of youth Advisory Committee
Affiliations
- Gym Instructor
- Volunteer to assist youth at CCVT from different background
References
References available upon request.
Timeline
Customer Service Supervisor
Triplee African Market
02.2023 - Current
Customer Service Sales Representative
WestMark Company
01.2022 - 01.2023
- Certificate of Standard First Aid With CPR-C
- Certificate of completion for leadership program of youth Advisory Committee
High School Diploma -
Seneca College of Applied Arts And Technology
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