Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Josby Choondal Jose

Kitchener

Summary

Dedicated and experienced Customer Service Support professional with a proven track record of delivering exceptional customer experiences. Seeking a challenging position where my communication and problem-solving skills can contribute to the success of the team and organization.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

United Polymers
03.2021 - 02.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelor of Science -

Government Medical College
Calicut, Kerala
10.2017

Skills

  • Complaint Resolution
  • Data Collection
  • Call Management
  • Product Knowledge
  • Data Entry
  • Report Generation

Languages

English
Full Professional
Malayalam
Native or Bilingual
Hindi
Professional Working

Timeline

Customer Service Representative

United Polymers
03.2021 - 02.2022

Bachelor of Science -

Government Medical College

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Josby Choondal Jose