Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Josanna Francis

Oshawa,ON

Summary

Dependable Cook with expertise preparing foods in fast-paced settings. Team-minded professional knowledgeable in food safety, attractive presentation and stock management. Efficient multitasker with talents in recipe management and development. Hardworking and enthusiastic line chef trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. Flexible Cook willing to work weekends, holidays and evenings. Comfortable working in fast-paced environments in team setting. Background in maintaining kitchen sanitation, preparing basic components of dishes and working within team of cooks. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level cook position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Prep supervisor /Line Cook

01.2021 - Current
  • Cooked food following specific measurements and recipes
  • Plated entrees and observed food portion control
  • Interacted with wait staff regarding daily tasks and special orders for customers with food allergies and gluten intolerance
  • Maintained a clean and orderly appearance throughout the kitchen and dining area
  • Collaborated with the team to deliver timely service of items.

Venue Planner

Toronto, ON
06.2019 - 12.2020
  • Locating guests to a suitable location / venue for meetings, business events, or social gatherings
  • Engaged positively with each guest, providing professional service
  • Directed each staff member to their appropriate station in accordance to each venue
  • Answering
  • Arrange meetings and reservations With clients to discuss necessary requirements

Office Administrator

Staff Plus
Toronto, ON
12.2016 - 04.2019
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Reconciled account files and produced monthly reports.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Monitored and oversaw general cleaning of office in line with company cleanliness standards.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Interceded between employees during arguments and diffused tense situations.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.

Retail Assistant

Toronto, ON
06.2017 - 12.2018
  • Welcomed every individual customer, offered to help locate items and suggested merchandise without being intrusive or pushy
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve any concerns
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special

Education

Quantum Physics - Neurolinguistics

Creatrix Go Quantum And GQU
Aurora, Ontario
04.2016 - 06.2018

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Paul Dwyer

Master of Formulation and Tea - Community Herbalist And Formulations

The Tea Business
01.2021 - Current

Skills

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Certification

Certified tea sommelier

Timeline

Certified tea sommelier

05-2022

Master of Formulation and Tea - Community Herbalist And Formulations

The Tea Business
01.2021 - Current

Prep supervisor /Line Cook

01.2021 - Current

Venue Planner

06.2019 - 12.2020

Retail Assistant

06.2017 - 12.2018

Office Administrator

Staff Plus
12.2016 - 04.2019

Quantum Physics - Neurolinguistics

Creatrix Go Quantum And GQU
04.2016 - 06.2018

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Paul Dwyer

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Josanna Francis