Josa Marie Maldonado
Steinbach,Canada
Summary
Dynamic, customer-oriented professional with a diverse background in administrative support, customer service, manufacturing, and quality inspection. Known for strong communication skills and exceptional attention to detail, consistently delivering results in fast-paced environments. Currently enhancing skills through Medical Office Assistant training, ready to leverage this knowledge in a healthcare setting. Committed to providing outstanding service and contributing effectively to team success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant / Secretarial
Christ Our Savior Parish
Steinbach, MB
02.2026 - Current
- Maintained accurate records of donations and parishioner information using database software.
- Developed and implemented office procedures that improved workflow and document retrieval.
- Facilitated communication between parishioners and church leadership, addressing inquiries promptly and effectively.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Managed scheduling and coordination of parish events to ensure seamless execution.
- Provided administrative support to clergy, enhancing communication and operational efficiency.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
Direct Support Professional
Envision
Steinbach, MB
12.2025 - Current
- Assisted individuals with daily living activities, promoting independence and enhancing quality of life.
- Developed and implemented personalized care plans tailored to individual needs and preferences.
- Facilitated recreational activities that encouraged social interaction and skill development among clients.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Manufacturing Operator (Production)
Bausch Health
Steinbach, MB
02.2022 - 10.2025
- Operated machinery to ensure efficient production processes.
- Monitored quality control standards to maintain product integrity.
- Collaborated with team members to optimize workflow efficiency.
- Trained new operators on equipment use and safety protocols.
- Conducted routine maintenance checks on production equipment.
- Implemented process improvements that enhanced operational productivity.
- Ensured compliance with safety regulations and company policies.
- Assisted in troubleshooting equipment malfunctions to minimize downtime.
- Examined incoming materials and compared to documentation for accuracy and quality.
General Assembler
Loewen Windows
Steinbach, MB
08.2021 - 02.2022
- Assembled window frames according to specifications, ensuring quality and precision.
- Operated power tools and machinery safely to meet production targets.
- Inspected finished products for defects, maintaining high-quality standards.
- Implemented process improvements that reduced waste and enhanced workflow.
- Increased product reliability by meticulously following assembly instructions and blueprints, ensuring accurate component placement.
- Maintained a clean and organized workspace, contributing to efficient workflow and minimizing potential hazards.
- Completed complex assemblies within tight deadlines, showcasing strong organizational and multitasking abilities.
Quality Inspector
Exceldor (Granny’s Poultry)
Blumenort, MB
03.2021 - 01.2022
- Conducted thorough inspections of poultry products to ensure compliance with quality standards.
- Identified defects and inconsistencies, implementing corrective actions to enhance product quality.
- Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
- Inspected and packaged products meticulously according to manufacturing specifications.
Manufacturing Operator (Packaging)
Bausch Health
Steinbach, MB
03.2019 - 01.2020
- Operated and monitored machinery to ensure optimal production efficiency and product quality.
- Conducted routine inspections and maintenance on equipment to minimize downtime.
- Operated machining equipment safely with team of operators.
- Inspected products and machines to maintain quality and efficiency.
- Reduced downtime by conducting regular maintenance checks and promptly addressing technical concerns.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and adjusted equipment and properly configured machines for daily operation.
Cashier
Real Canadian Superstore
Steinbach, MB
11.2017 - 01.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Customer Service Representative
Online Empire
Home-Based
05.2011 - 06.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Housekeeper
Shercon Resort
Batangas, Philippines
03.2016 - 03.2017
- Maintained cleanliness and sanitation standards in guest rooms and common areas.
- Conducted thorough cleaning using specialized equipment and eco-friendly products.
- Inspected rooms for compliance with resort's cleanliness standards before guest arrivals.
- Implemented inventory management practices for cleaning supplies, ensuring availability at all times.
- Resolved guest inquiries related to housekeeping services, enhancing overall guest satisfaction.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
Tourism
De La Salle Lipa University
Batangas, Philippines01-2010
Bachelor of Science - Tourism
Lyceum of The Philippines University
Batangas, Philippines01-2011
Bachelor of Science - Tourism
De La Salle Lipa University
Batangas, Philippines01-2010
High School - undefined
First Asia Institute of Technology & Humanities
01-2007
Skills
- Clear verbal and written communication
- Strong customer service skills
- Thorough documentation accuracy
- Strategic issue resolution
- Systematic and accountable
- Scheduling & administrative support
- Flexible and eager learner
- Document preparation
- Scheduling appointments
- Billing and invoicing
- Scheduling and calendar management
- Relationship building
- Confidential document control
Certification
- TESDA Housekeeping NC II – 2016/2017
- Certified in Emergency First Aid & CPR/AED Level C CSA Std. Z1210-17 – Basic - Certificate number 106738917, Expiry Date: 2029-01-13, Issue Date: 2026-01-14 Issued in: MB
Languages
English
Full Professional
Filipino/Tagalog
Native or Bilingual
Timeline
Office Administrative Assistant / Secretarial
Christ Our Savior Parish
02.2026 - Current
Direct Support Professional
Envision
12.2025 - Current
Manufacturing Operator (Production)
Bausch Health
02.2022 - 10.2025
General Assembler
Loewen Windows
08.2021 - 02.2022
Quality Inspector
Exceldor (Granny’s Poultry)
03.2021 - 01.2022
Manufacturing Operator (Packaging)
Bausch Health
03.2019 - 01.2020
Cashier
Real Canadian Superstore
11.2017 - 01.2018
Housekeeper
Shercon Resort
03.2016 - 03.2017
Customer Service Representative
Online Empire
05.2011 - 06.2017
High School - undefined
First Asia Institute of Technology & Humanities
Tourism
De La Salle Lipa University
Bachelor of Science - Tourism
Lyceum of The Philippines University
Bachelor of Science - Tourism
De La Salle Lipa University