José Contreras
Stoney Creek,ON
Summary
Dynamic Sales Manager with a proven track record at Glentel Wireless Etc, excelling in relationship building and staff management. Achieved consistent revenue growth through strategic planning and solution selling. Bilingual and adept at data analysis, I foster high-performing teams and enhance customer loyalty through effective training and performance management.
Overview
20
20
years of professional experience
Work History
Sales Manager
Glentel Wireless Etc
07.2005 - 12.2025
- Led sales team to achieve quarterly revenue targets through strategic planning and execution.
- Developed training programs for new staff, enhancing product knowledge and customer engagement skills.
- Fostered strong partnerships with key clients, resulting in increased loyalty and repeat business.
- Conducted performance evaluations for team members, providing constructive feedback and establishing development plans.
- Coordinated promotional campaigns to boost brand awareness and drive foot traffic in retail locations.
- Monitored inventory levels to ensure product availability aligned with customer demand and sales forecasts.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Attended industry events and conventions to expain sales opportunities.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
I.T. Support
I.T. Nerds
06.2011 - 01.2012
- Troubleshot technical issues as they arose, working closely with IT support staff to minimize downtime.
- Ensured seamless integration of new technology updates within existing systems by working closely with IT support teams during rollouts or upgrades.
- Collaborated with cross-functional teams for effective IT support in various projects throughout the organization.
- Streamlined IT support processes with effective ticket management and prioritization.
- Provided basic IT support to office users of desktops, laptops, and devices.
- Standardized desktop configurations across multiple departments, promoting a consistent user experience and simplifying IT support processes.
Education
No Degree - Computer Software Engineering
Mohawk College of Applied Arts And Technology
Hamilton, OntarioHigh School Diploma -
St. Thomas Aquinas
Oakville, ON07.2000
Skills
Relationship building
Languages
English
Full Professional
Spanish
Native or Bilingual
Accomplishments
Keys Of Success - Silver Level 2006
President's Club Bronze Winner - 2008
Timeline
I.T. Support
I.T. Nerds
06.2011 - 01.2012
Sales Manager
Glentel Wireless Etc
07.2005 - 12.2025
No Degree - Computer Software Engineering
Mohawk College of Applied Arts And Technology
High School Diploma -
St. Thomas Aquinas