Jory Neufeld
Bowden
Summary
Growing up in an agricultural environment instilled in me a deep sense of responsibility, a strong work ethic, and a genuine appreciation for community. Being homeschooled from Grade 2 through Grade 12 further shaped my ability to work independently, think critically, and pursue knowledge with curiosity and determination. These experiences have laid a solid foundation for my professional journey, allowing me to thrive in dynamic environments and continually seek out new challenges.
For the past ten years, I have been dedicated to my current role, where I have gained extensive experience, grown both personally and professionally, and had the opportunity to support a diverse team and clientele. While I am incredibly grateful for everything I have learned, I am now looking to take the next step in my career. I’m eager to apply my skills in a new setting—one that offers fresh challenges and opportunities for continued growth.
I am confident that my background, paired with my strong interpersonal skills, adaptability, and commitment to excellence, make me a valuable candidate for your team. I would welcome the opportunity to discuss how my experience and enthusiasm could contribute to your organization’s success.
Thank you for considering my application. I look forward to the possibility of speaking with you further.
Overview
13
13
years of professional experience
Work History
Hotel Front Desk Supervisor
Pomeroy Inn & Suites at Olds College
05.2015 - Current
- Experienced and dedicated Front Desk Supervisor with a strong background in administrative operations, client relations, and cross-departmental collaboration. Proven ability to manage client billing, invoice processing, and communication for corporate, group, and individual bookings, while addressing billing concerns, client requests, and complaints with professionalism and efficiency. Skilled in creating and implementing policies, developing promotional materials such as posters, menus, and specials, and coordinating staff events and incentive programs. Demonstrated leadership in staff management, including training, mentoring, mediation, and ongoing support. Regularly assist other departments, including food and beverage and tech support, and play an integral role in the implementation of new systems and processes. Trusted to handle managerial duties and acted as the primary point of leadership in the absence of management, ensuring continuity of operations.
Front Desk Clerk/Front Desk Manager
Best Western Inn & Suites (now Mountain View Inn & Suites)
03.2013 - 03.2015
- Began as a Front Desk Clerk at the hotel’s grand opening, quickly gaining comprehensive knowledge of front desk operations including guest check-in/out, reservation management, and customer service.
- Promoted to Front Desk Manager after one year, responsible for supervising front desk staff, coordinating daily operations, and ensuring high standards of guest service.
- Managed client billing, resolved guest complaints efficiently, and maintained positive client relationships to enhance customer satisfaction.
- Developed strong leadership and operational skills while supporting the team and handling complex situations with professionalism.
- Continued to apply and refine these skills even after a company restructuring led to the elimination of middle management due to a downturn in clientele.
- Grateful for the valuable experience gained during this foundational period in my hospitality career.
Skills
- Client billing
- Policy implementation
- Customer relationship management
- Problem solving
- Staff training and development
- Operations oversight
- Administrative skills
- Problem-solving skills
Timeline
Hotel Front Desk Supervisor
Pomeroy Inn & Suites at Olds College
05.2015 - Current
Front Desk Clerk/Front Desk Manager
Best Western Inn & Suites (now Mountain View Inn & Suites)
03.2013 - 03.2015