Jorjen Bryan Lee
Surrey
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Department Manager
Real Canadian Superstore
08.2023 - Current
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Personal Shopper
Real Canadian Superstore
10.2022 - 08.2023
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Administrative Assistant
Superb Electric LTD
01.2022 - 09.2022
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Liaised between clients and vendors and maintained effective lines of communication.
Field Service Engineer
Serve Diagnostica Inc.
10.2020 - 02.2021
- Performed onsite installation, modification and maintenance of clinical laboratory equipment.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies of clinical laboratory equipment.
Production Engineer
San Miguel Yamamura Packaging Corporation
07.2019 - 09.2020
- Performed optimization, troubleshooting, repair and maintenance of machines, molds and auxiliary equipment for one-way packaging production.
- Reported variance reports for production orders.
- Performed root cause analysis and implemented corrective actions.
- Conducted trials to determine equipment and machine performance capabilities.
Field Service Engineer
GRET Marketing Inc.
06.2016 - 01.2019
- Performed onsite installation, modification and maintenance of systems and equipment.
- Installed and repaired hematology analyzer, clinical chemistry analyzer and HbA1c Hemoglobin analyzer on clients' premises.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies of clinical laboratory equipment.
- Recommended design changes, upgrades and replacements to improve systems performance.
Education
Post Baccalaureate - Technical Management And Services
Kwantlen Polytechnic University
Surrey06-2023
Bachelor of Science - Electrical Engineering
Pamantasan Ng Lungsod Ng Maynila
Manila, Philippines10-2015
Skills
- Project management
- Team leadership
- Conflict de-escalation
- Customer engagement
- Operations management
- Scheduling
- Adaptability and flexibility
- Workflow optimization
- Strategies and goals
Accomplishments
- Lead the team to become one of the top PC Express Department in Canada's Real Canadian Superstore.
- 18% Increase in sales by expanding the capacity of the department while maintaining the same number of hours per week.
Languages
English
Full Professional
Filipino
Native or Bilingual
Certification
Registered Electrical Engineer in the Philippines.
Timeline
Department Manager
Real Canadian Superstore
08.2023 - Current
Personal Shopper
Real Canadian Superstore
10.2022 - 08.2023
Administrative Assistant
Superb Electric LTD
01.2022 - 09.2022
Field Service Engineer
Serve Diagnostica Inc.
10.2020 - 02.2021
Production Engineer
San Miguel Yamamura Packaging Corporation
07.2019 - 09.2020
Field Service Engineer
GRET Marketing Inc.
06.2016 - 01.2019
Registered Electrical Engineer in the Philippines.
Post Baccalaureate - Technical Management And Services
Kwantlen Polytechnic University
Bachelor of Science - Electrical Engineering
Pamantasan Ng Lungsod Ng Maynila
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