Jorja Laughlin
Edmonton,Alberta
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
The Canadian Brewhouse
02.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Bartender / Server
Knight's Pub and Grill
11.2023 - Current
- Check customers identification and confirm it meets legal drinking age, while interacting with customers and assessing customer's needs and preference's and suggesting recommendations
- Complying with all food and beverage regulations while restocking and replenishing bar inventory and supplies
- Staying guest focused and nurture an excellent guest experience.
Server / Seasonal Worker
SeaBreeze Lodge
06.2022 - 10.2023
- Utilized communication skills in greeting customers, proving excellent customer service, and ensuring customer satisfaction throughout
- Stayed up to date on menu items, including daily specials, and kept them in mind to improve guest experience
- Took special requests, including dietary restriction needs, and communicated them effectively to the kitchen staff for a more streamlined dining experience
- Oversaw and ensured standards of cleanliness, hygiene and tidiness were maintained in the cabins on the property, inspected areas and reported malfunctioning/deficient items
- Par took in helping coordinate weddings, with additionally taking down the venue afterwards and ensuring guest satisfaction throughout ceremonies and receptions.
- Contributed with food prep tasks in the kitchen, including dishwasher position, as well as managing the buffet. Preparing platters for guests and helping the kitchen as much as possible.
Sales Associate
Ardene
01.2023 - 06.2023
- Greeted customers upon entry on the store, responded to questions while directing customers to merchandise within the store, and provided excellent customer service
- Maintained cleanliness and tidiness on the floor, adjusting mannequins to head office's request, and supervising the fitting rooms
- Operated cash registers, completed a till audit when necessary and contributed to the team's daily/monthly sales goals
- Adhered to all company policies, following colour code and presentation requirements from head office.
Cashier
A&W Corporation
11.2019 - 01.2023
- Greeted customers through drive thru and upon entry of the restaurant, while recording orders and serving food and beverages with a consistently positive helpful attitude including answering questions about the menu
- Input orders into a point-of-sale system and accepted payment using debit/credit machines and cash registers, including calculating change accurately and quickly as required
- Maintaining a tidy behind the counter workspace and dining room, preformed daily, weekly, and monthly tasks required, kept fridges organized and stocked for teams convenience
- Communicated effectively with team members and management to create work schedules, while training new employees, and resolve any interpersonal issues as needed.
Education
General Educational Development (GED) -
George P Vanier Secondary School
Courtenay, B.C01.2023
Skills
- Effective oral and written communication skills
- Analytical ability
- Interpersonal skills (relates well to others)
- Strong work ethic
- Ability to manage and organize information
- Willingness to keep learning
- Listening skills
Certification
- 09/2023, Proserve
- 03/2023, Serving it right
- 11/2023, Reelfacts
- 09/2023, Protect
- WHIMIS 08/2024
References
- Alex Howat General Manager, The Canadian Brewhouse 82599330592
- Bree Hoy, Manager, Ardene, 12507133614
- Jeff Bishop, Owner, SeaBreeze Lodge, 12503352321
Timeline
Server
The Canadian Brewhouse
02.2024 - Current
Bartender / Server
Knight's Pub and Grill
11.2023 - Current
Sales Associate
Ardene
01.2023 - 06.2023
Server / Seasonal Worker
SeaBreeze Lodge
06.2022 - 10.2023
Cashier
A&W Corporation
11.2019 - 01.2023
General Educational Development (GED) -
George P Vanier Secondary School
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