Jorgia Watson
Summary
Dynamic and detail-oriented professional with a proven track record at Enercare, excelling in customer service and conflict resolution. Skilled in data entry and time management, I enhanced customer loyalty through effective problem-solving and empathetic communication, driving improvements in service quality and operational efficiency.
Experienced with administrative support and office coordination. Utilizes organizational skills to manage schedules and maintain records efficiently. Track record of effective communication and problem-solving in dynamic office environments.
Overview
13
13
years of professional experience
Work History
Office Assistant
Physiomount
02.2022 - 06.2025
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
Customer Service Representative
Enercare
04.2017 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Greenwich Associates
02.2012 - 06.2015
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
Education
Pre Health Sciences - Health And Wellness
Centennial College
Scarborough, None03.2023
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
Languages
English
Full Professional
Timeline
Office Assistant
Physiomount
02.2022 - 06.2025
Customer Service Representative
Enercare
04.2017 - 06.2020
Customer Service Representative
Greenwich Associates
02.2012 - 06.2015
Pre Health Sciences - Health And Wellness
Centennial College
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