Overview
Work History
Education
Skills
Timeline
Generic

Jorgia Afonso

Victoria,British Columbia

Overview

5
5
years of professional experience

Work History

Barista

Serious Coffee
Victoria, British Columbia
09.2023 - 12.2024
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Operated cash registers to process customer payments.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.

Barista

Starbucks
Victoria, British Columbia
03.2023 - 08.2023
  • Responsible for making quality beverages, specialty hot drinks, & preparing food orders.

  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.

Personal Shopper (PC Express)

Real Canadian Superstore
Victoria, British Columbia
09.2022 - 02.2023
  • Prepared customers' orders from online ordering. Picking out groceries and delivering them to customers' cars.
  • Used PODS for processing orders.
  • Maintained accurate records of all purchases made by customers.
  • Maintained a high level of customer service while ensuring customer satisfaction.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Completed pickup and shopping orders for customers within local area.
  • Helped train new employees.
  • Kept bins organized and clean in the department.
  • interacting with customers, providing smooth and great customer service

Crew Member

Mcdonalds
Victoria, British Columbia
09.2020 - 01.2021
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Worked the drive-thru
  • Worked all cooking stations, fries, chicken & hamburgers.

Fast Food Team Member

Tim Hortons
Victoria, British Columbia
07.2019 - 01.2020
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
  • Verified orders and bagged food items
  • Took customer orders and communicated clearly to confirm each order.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Completed side work tasks, including restocking condiments and cleaning counters, and tables, and bathrooms.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Worked the tils and drive-thru
  • Worked with food service team members to handle every customer need and build brand loyalty.

Education

Some College (No Degree) - Cellular And Molecular Biology

Camosun College
Victoria, BC
12-2024

High School Diploma -

WestShore Learning
Langford BC
06-2023

Food & Prepping Classes / Esthetics/Beauty Classes -

Belmont High School
Langford, BC
06-2021

Skills

  • Diligent and responsible worker
  • Cash handling
  • Coffee and tea expertise
  • Exceptional customer service
  • Safe food handling
  • Food preparation
  • Team player

Timeline

Barista

Serious Coffee
09.2023 - 12.2024

Barista

Starbucks
03.2023 - 08.2023

Personal Shopper (PC Express)

Real Canadian Superstore
09.2022 - 02.2023

Crew Member

Mcdonalds
09.2020 - 01.2021

Fast Food Team Member

Tim Hortons
07.2019 - 01.2020

High School Diploma -

WestShore Learning

Some College (No Degree) - Cellular And Molecular Biology

Camosun College

Food & Prepping Classes / Esthetics/Beauty Classes -

Belmont High School

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Jorgia Afonso