Jorgenis Zava

Toronto, Canada

• I redesigned the basement of my home to create a standalone apartment with an open and versatile concept, targeting families and neighbours with short-term housing needs.
• Researched furniture and design costs, built a budget proposal, and implemented it.
• Over 85 reviews with a perfect five-star rating (4.97 avg) earning a “Super Host” rating; increased revenue by 2.5 times in 18 months.

Cartagena, Colombia

• Built and implemented a design proposal for a 2 bedroom, 2.5 bathroom apartment overlooking the Pacific Ocean purchased for short-term rental, creating a light and breezy feel that accentuated the view.
• The apartment had been operating as a short-term rental for one year and after implementing the design proposal revenue increased by 60% within six months using platforms such as Airbnb, booking.com, and Vrbo.

In my role, I had the responsibility of carrying out various tasks among which were:

• Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
• Maintained a safe and clean work environment, contributing to overall team productivity.
• Reduced production errors through close attention to detail and thorough quality control checks.
• Facilitated clear communication between departments, ensuring smooth production operations.
• Supported on-time project completion by effectively prioritizing tasks and managing workflow.
• Reviewed activities for production team to complete tasks on time.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Art & Colour was a personal project in which I made cards and photo albums completely by hand using different design techniques including collage, laser cutting, die cutting, papercraft, distressing, decollage, embossing, finger-paint, stamping, mixed media, watercolour painting, layering, scrapbooking, inking.