GERALDIN IRAOLA
Fort Saskatchewan,AB
Summary
Highly-qualified Housekeeping Supervisor offering 10 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
24
24
years of professional experience
Work History
HOUSEKEEPING SUPERVISOR
The Ascott Limited
06.2016 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Worked with front desk to respond promptly to all guest requests.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
HOUSEKEEPING SUPERVISOR
Azumi Boutique Hotel
02.2014 - 04.2016
ASSISTANT CABIN STEWARD
Cunard Cruise Line
12.2011 - 09.2012
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Assisted in conducting safety drills for passengers during embarkation, ensuring all guests understood emergency procedures and felt confident in their safety onboard.
- Conducted thorough inspections of cabins post-cleaning, guaranteeing adherence to company quality standards.
- Assisted passengers with luggage handling, promoting a seamless check-in and boarding experience.
- Enhanced guest satisfaction by providing exceptional room cleaning and maintenance services.
ASSISTANT CABIN STEWARD
P&O Cruise, Carnival U.K
04.2009 - 01.2011
SERVICE CREW
Golden Arches Development Corporation, McDonald's
01.2001 - 01.2009
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
Education
Associate of Science - Computer Technology
Rizal Technological University
Boni Mandaluyong, Philippines03.2005
Skills
- Purchasing and ordering
- Housekeeping knowledge
- Supply Inventory Management
- Industrial sewing machines and edging machines
- Facilities Maintenance
- Invoice Processing
- Microsoft Office
- Staff training and scheduling
- Know Cross Hotel application by Unifocus champion
- Operates specialty cleaning equipment
Awards
Nominee in the Supervisory Category of the 23rd Mabuhay Awards
References
Character references are issued upon request.
Timeline
HOUSEKEEPING SUPERVISOR
The Ascott Limited
06.2016 - Current
HOUSEKEEPING SUPERVISOR
Azumi Boutique Hotel
02.2014 - 04.2016
ASSISTANT CABIN STEWARD
Cunard Cruise Line
12.2011 - 09.2012
ASSISTANT CABIN STEWARD
P&O Cruise, Carnival U.K
04.2009 - 01.2011
SERVICE CREW
Golden Arches Development Corporation, McDonald's
01.2001 - 01.2009
Associate of Science - Computer Technology
Rizal Technological University
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