Jorge Alberto De Anda Perez

• Managed, tracked and coordinated problem resolution and escalation processes.
• Troubleshot complex multi-vendor network service provider issues.
• Provided network support services for devices such as hubs, bridges, routers, Firewalls, Switches and other hardware.
• Provided complete end-to-end engineering and installation of route-based IP network solutions.
• Configured, managed and troubleshot VoIP and multi-media distributed systems and platforms.
• Initiated and managed network test facilities to verify network hardness and resilience.
• Diagnosed network problems involving combination of hardware, software, power and communications issues.
• Configured and tested Windows Server operating systems with roles features.
• Experienced with Active Directory (GPOs, Groups, Users)
• VMs Backup
• Experienced with Fortigate Firewalls
• VPN, VLAN
• Hardware maintenance
• Managed over 30 calls per day, solving network issues.

• Assured that procedure of food processing meets sanitary standards.
• Estimate and order ingredients and supplies.
• Quality control on prepped items.
• Quality control on finished products.
• Create nutritional information for products.
• Procedures:
• Create SOPs for production of prepped items.
• Create SOPs for production of finished products.
• Create SOPs for cleaning and sanitization.
• Review and update SOPs and other guidance when changes are made to recipes.
• Seek new ways to be more efficient in day to day tasks.
• Track and Costing:
• Track and cost out wastage.
• Track inventory.
• Track temperatures, sanitization.
• Re-cost existing products with changes made to packaging/ingredients.

• Maintained health and food safety standards at all stages, from storage through delivery.
• Delivered in-depth training to workers in food preparation to promote strong team performance.
• Kept work areas clean, organized and sanitized per established standards.
• Ordered new supplies and food to maintain service levels.
• Monitored food quality and service levels to maximize kitchen and dining area performance.
• Established and managed team schedules and shift assignments.
• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
• Maintained compliance with company policies and procedures for food safety, sanitation and quality.
• Tracked food production levels, meal counts and supply costs.
• Oversaw training of more than 7 team members.

• Identified opportunities to improve business process flows and overall departmental productivity.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
• Established and administered annual budget for each branch with controls to prevent overages, and support sustainability objectives.
• Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
• Complied with established internal controls and policies.
• Prepared internal and regulatory financial reports, balance sheets and income statements.
• Wrote agenda for the area Director.
• Organized and attended meetings with Directors of the institution.
• Follow up on the fulfillment of objectives for each branch and each executive by means of spreadsheets.

• Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
• Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
• Assisted clients with preparing financial plans, conducting investment research and completing trades and transactions to assess and meet financial goals.
• Worked with clients to support understanding of rationale and details of financial strategies.
• Selected the correct products based on customer needs, product specifications and applicable

regulations.

• Met with clients to generate new business and negotiate contracts.

Main Responsibilities:

• Provide assistance in account service management, products, sales, transaction processing and customer issues solving.
• Serving each customer, during every interaction and execute financial transactions, including deposits, withdrawals, bill payments, foreign currency exchanging, loan payments, wire transfers,delivering comprehensive information to customers, regarding bank accounts, products, policies and services.
• Managed cash.
• Mitigated risks that may have repercussions in breach for the institution.