Jorge Villa
Chula Vista
Summary
Accomplished Director of Housekeeping with a proven track record at Bahia Resort Hotel, significantly reducing employee turnover by fostering team growth and enhancing guest satisfaction through efficient procedures. Expert in inventory management and quality control, skilled in staff training and development, and adept at boosting team morale and performance.
Overview
30
30
years of professional experience
Work History
Director of Housekeeping
Bahia Resort Hotel
10.2001 - 01.2025
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
- Streamlined inventory management processes, reducing waste and ensuring consistent availability of necessary supplies.
- Established effective quality control measures, consistently monitoring performance metrics to identify areas requiring improvement or adjustment.
Assistant Director of Housekeeping
Catamaran Resort & Spa
07.1999 - 10.2001
- Mentored and developed housekeeping staff, resulting in a more cohesive and effective team.
- Developed training programs for new hires, streamlining onboarding processes and promoting employee retention.
- Streamlined housekeeping operations for improved efficiency, leading to increased guest satisfaction scores.
- Coordinated deep cleaning projects for guest rooms and public spaces, maintaining an attractive environment for guests throughout their stay.
- Collaborated with hotel management to develop and implement housekeeping policies and procedures.
Housekeeping Manager
The Lodge At Torrey Pines
06.1995 - 07.1999
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
Education
Associate’s Degree - Business Administration
San Diego City College
San Diego, CA06.1996
Skills
- Guest service
- Health and safety
- Sanitation protocols
- Staff management
- Task delegation
- Scheduling
- Operations
- Supplies inventory
- Budgeting expertise
- Staff meetings
- Housekeeping standards
- Budgets
- Laundry operations
- Purchasing policies
- Cleaning practices
- Cleaning and sanitation
- Workload prioritization
- Training and mentoring
- Staff training and development
- Team building
- Health and safety compliance
- Cleaning techniques
- Quality improvements
- Chemical handling
- Staff motivation
- Inventory control
- Ordering cleaning supplies
- Employee evaluations
- Performance evaluation
- Vendor management
- Regulatory compliance
- Expense tracking
- Budget administration
- Pest control
- Cost reduction strategies
Timeline
Director of Housekeeping
Bahia Resort Hotel
10.2001 - 01.2025
Assistant Director of Housekeeping
Catamaran Resort & Spa
07.1999 - 10.2001
Housekeeping Manager
The Lodge At Torrey Pines
06.1995 - 07.1999
Associate’s Degree - Business Administration
San Diego City College
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