Summary
Overview
Work History
Education
Skills
Profile Summary - Summary
Recognition Awards
Continuous Learning
Community Volunteerism
Timeline
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Jorge Torres

Indio

Summary

Dynamic professional with a proven track record at Wells Fargo Bank, excelling in customer relationship management and operational oversight. Skilled in staff training and performance evaluation, I drive results through effective leadership and compliance adherence, consistently enhancing service quality and achieving sales goals. Committed to fostering team development and community engagement.

Overview

15
15
years of professional experience

Work History

Assistant Branch Manager

Sun Community Federal Credit Union
Indio
07.2024 - Current
  • Participate with Branch Manager in hiring and managing personnel.
  • Supervise USR’S and MSR’S to ensure adequate coverage and efficient customer services.
  • Provide ongoing training on new product/services.
  • Take ownership of operations at SCFU and helping stay withing audit standards.
  • Provide back-up to personal bankers and tellers including but not limited to, opening new accounts, cashing checks, accepting deposits, processing withdrawals, loan payments and other similar duties.
  • Work closely with Operations on system issues, testing new procedures and building consistency within credit union branch network.
  • Maintain tracking system for new business and implement ways to increase core deposit accounts and referrals to Lenders, business, commercial banking.
  • Promote credit union services by identifying customer needs and suggesting appropriate products/services to expand customer relationships. Resolves customer complaints.
  • Increase customer base through credit union loans including secondary HELOC and internal loan products.
  • Actively involved in community events, volunteer work to positively promote SCFCU while building relationships with members and prospects.
  • Uphold SCFCU philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by SCFCU.
  • Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification, including a commitment to SCFCU policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
  • Performs all other duties as assigned by management.

General Manager

Ulta Beauty Inc
Indio
04.2021 - 09.2023
  • Creating an inclusive environment that inspires and encourages the growth and engagement of associates.
  • Leading all aspects of manager and associate development including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, counseling, and individual development plans to enable continuous development and drive sales performance.
  • Using the company’s scheduling tool as directed to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, reduce loss, and execute company directives.
  • Ensuring adherence to all Ulta Beauty policies, procedures, and standards.
  • Communicating and providing feedback to field leadership. Driving company profitability through operational excellence, top-line sales growth, and expense control.
  • Forecasting and adjusting the store’s payroll to maximize productivity, achieve sales and payroll goals, and complete operational task workload on time and within the payroll budget.
  • Executing the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience.
  • Attracting, hiring, and retaining a diverse team of top talent.
  • Building a highly engaged team at the store that embodies the Ulta Beauty brand through effective collaboration, open and honest communication, and prioritization of work.
  • Promoting a culture of accountability to meet or exceed Ulta Beauty’s goals related to retail and service sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink.

Manager In Training

CVS Pharmacy
Palm Springs
12.2023 - 07.2023
  • Impact daily customer service excellence by coaching and leading by example, daily communication on customer service scores.
  • Forecasting and adjusting the store’s payroll to maximize productivity, achieve sales and payroll goals, and complete operational task workload on time and within the payroll budget.
  • Pursuing, attracting, hiring, coaching, and retaining talented associates for key roles and setting clear performance expectations. Partner with Pharmacy manager to hire pharmacy techs.
  • Communicating and providing feedback to field leadership. Driving company profitability through operational excellence, top-line sales growth, and expense control.
  • Work closely and developed strong partnerships with Management and more then 20+ Vendors, following up on merchandising as needed for seasonality.
  • Leading all aspects of management and associate development including training, providing feedback and coaching. Engage associates daily with KPI and daily task.

Sales Manager

Staples, Inc
La Quinta
01.2018 - 04.2021
  • Engaging and inspiring various teams within the store to achieve maximum performance by modeling behavior that fosters a sense of energy, ownership, teamwork, and personal commitment.
  • Pursuing, attracting, hiring, coaching, and retaining talented associates for key roles and setting clear performance expectations.
  • Creating a culture of consultative selling with an emphasis on developing ongoing professional relationships with top customers.
  • Maintaining accountability for Sales results within the Easy Tech & Print/Marketing.
  • Partnering with other Store Managers to champion a customer-centric environment.
  • Overseeing the timely completion of required training for all store associates.

Store Manager

Starbucks Coffee Company
Sylmar
06.2015 - 09.2017
  • Motivate and leverage business acumen to inspire partners, efficiency and problem solve while driving growth and recognition in the community.
  • Nurture talent, engage the hearts and minds of my team and develop their skills so that they realize their personal best, both as individuals and as a thriving team.
  • Impact daily customer service excellence by coaching and leading by example.
  • Integrate the business with the community to create a better moment in people’s lives by proactively participating in community events.
  • Perform team career development plans.
  • Hire, coach, train and develop winning team.

Branch Manager

Wells Fargo Bank
Bermuda Dunes
03.2010 - 05.2015
  • Promoted from top performing Banker to Store Manager Trainee within a year.
  • Led & Coached a team of 30 to excellent customer experience, cross sell of banking products & career success.
  • Team included: Business Specialist, Private Banker and License Bankers.
  • Exemplary Service tactics leading by example to increase and sustain Service scores.
  • Utilize good judgment to lead the branch to achieve projected results.
  • Responsible for successfully meeting audit standards, budgets, hiring, career paths, exceeding sales goals.
  • Participate in community events to position the bank as a leader.

Education

High School Diploma -

Coachella Valley High School
Thermal, CA
06-1993

Skills

  • Customer relationship management
  • Regulatory compliance
  • Staff training
  • Performance evaluation
  • Operational oversight
  • Sales forecasting

Profile Summary - Summary

Experienced professional with a successful career in Retail Sales, banking and B2B development. More than 26yrs in Customer Service with recognized strengths in effective management to direct, train and motivate teams to their fullest potential while providing quality solutions. Possess excellent interpersonal, analytical, and organizational skills. Proven track records in sales with long term goals and short term targets. Strong communication and presentation skills; public speaking experience. Professionalism interacting with senior level, finance and human resources. Strong organizational, follow up and follow through skills. Highly excel in competitive environments where leadership skill is the key to success. SPANISH- Speak/Write-Fluent & Proficient.

Recognition Awards

  • Club Wow, Best of the Best, Sales & Service, Star Team, Loan Volume & Top District
  • Leaders club 2 years back to back
  • Regional Award #1 credit card APT 2022 Top 3 2023, Lowest Shrink Regional 2022 .63% YOY

Continuous Learning

  • Community Involvement Strategy
  • Public Speaking
  • Management Styles
  • Managing Diversity
  • Risk Management
  • HR Laws
  • Customer Needs Assessment Expert
  • Generation in the Workplace
  • Lead Team Huddles
  • Sales and Service Leadership Skills for Managers

Community Volunteerism

  • Martha’s Kitchen & Village 5k
  • Junior Achievement
  • Financial Literacy
  • Teach the Children to Save
  • Children’s Hunger Fund
  • Los Angeles Aids Walk
  • YMCA & Habitat for Humanity

Timeline

Assistant Branch Manager

Sun Community Federal Credit Union
07.2024 - Current

Manager In Training

CVS Pharmacy
12.2023 - 07.2023

General Manager

Ulta Beauty Inc
04.2021 - 09.2023

Sales Manager

Staples, Inc
01.2018 - 04.2021

Store Manager

Starbucks Coffee Company
06.2015 - 09.2017

Branch Manager

Wells Fargo Bank
03.2010 - 05.2015

High School Diploma -

Coachella Valley High School

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