Jorge Shack
Lawyer
Vancouver,BC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
26
26
years of professional experience
15
15
years of post-secondary education
Work History
Technical Secretary of the Civil Service Court
Autoridad Nacional del Servicio Civil – SERVIR
Lima, Peru
03.2021 - 08.2023
- Responsible for carrying out purchasing processes and contract monitoring.
- Identifying and resolving customer issues, complaints, or disputes in a timely and efficient manner.
- Managed filing system, entered data, and completed other clerical tasks.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Executive Coordinator
Ministerio de Defensa
Lima, Peru
12.2020 - 03.2021
- Responsibilities included the implementation of the integrity policy in the Functional Unit of Institutional Integrity.
- Relationships and communication capabilities to manage incidents and ensure a smooth resolution for excellent customer service.
- Exercised independent judgment in support of senior leadership and corporate mission.
- Spoke for management team internally and externally under executive guidance and leadership.
Senior Coordinator
Ministerio de Educación
Lima, Peru
07.2020 - 12.2020
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Responsible for monitoring the implementation of recommendations for improving the service provided by the General Office of Transparency, Public Ethics, and Anti-Corruption.
Consultant of the General Secretariat
Ministerio del Interior
Lima, Peru
03.2017 - 06.2020
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Responsibilities included administrative assistance to the General Secretary in reviewing contracts, monitoring agreements, implementation of recommendations, participation in meetings, and customer service.
Technical Secretary
Programa Subsectorial de Irrigaciones
Lima, Peru
01.2017 - 03.2017
- Managed filing system, entered data and completed other clerical tasks.
- Responsible for prosecuting employees for committing disciplinary offenses, monitoring compliance with deadlines, and database management.
Auditor
Autoridad Nacional del Servicio Civil – SERVIR
Lima, Peru
12.2009 - 12.2016
- Followed established auditing processes to meet internal and regulatory requirements.
- Analyzed data and findings to prepare reports detailing financial information.
- Responsible for carrying out government audits and monitoring recommendations for improving procedures in customer services, meeting attendance, database management, writing, and typing.
Lawyer
Contraloría General de la República
Lima, Peru
01.2002 - 12.2009
- Interpreted laws, rulings and regulations for individuals and businesses.
- Prepared and reviewed contracts and other legal documents following applicable regulations.
- Member of a multidisciplinary team in charge of carrying out government audits and following up on recommendations for improving procedures in customer services, meeting attendance, database management, writing, and typing.
Legal Specialist
Banco República
Lima, Peru
06.1997 - 04.1999
- Provided legal support focused on ensuring compliance with policies, procedures, regulations, laws and guidelines.
- Responsibilities include customer service, scheduling and attending meetings, and drafting mortgage and leasing contracts.
Education
M.D. - Political Science Mention in Public Managment
Pontificia Universidad Católica Del Perú
Lima, Peru 04.2007 - 12.2015
M.D. - Master in Administration And Public Management
Universidad De Alcalá De Henares
Madrid, Spain 02.2013 - 06.2013
Bachelor of Science - Law And Political Science
Universidad De San Martín De Porres
Lima, Peru 04.1992 - 04.1998
Skills
- Client Assessments
- Administrative Support
- Customer Satisfaction
- Office Organization
- Microsoft Office
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Technical Secretary of the Civil Service Court
Autoridad Nacional del Servicio Civil – SERVIR
03.2021 - 08.2023
Executive Coordinator
Ministerio de Defensa
12.2020 - 03.2021
Senior Coordinator
Ministerio de Educación
07.2020 - 12.2020
Consultant of the General Secretariat
Ministerio del Interior
03.2017 - 06.2020
Technical Secretary
Programa Subsectorial de Irrigaciones
01.2017 - 03.2017
M.D. - Master in Administration And Public Management
Universidad De Alcalá De Henares
02.2013 - 06.2013
Auditor
Autoridad Nacional del Servicio Civil – SERVIR
12.2009 - 12.2016
M.D. - Political Science Mention in Public Managment
Pontificia Universidad Católica Del Perú
04.2007 - 12.2015
Lawyer
Contraloría General de la República
01.2002 - 12.2009
Legal Specialist
Banco República
06.1997 - 04.1999
Bachelor of Science - Law And Political Science
Universidad De San Martín De Porres
04.1992 - 04.1998
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