Jorge Serna
Spruce Grove
Summary
Detail-oriented and methodical Billing Office Agent offering 6 years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.
Overview
13
13
years of professional experience
Work History
Billing Office Agent
Welded Tube of Canada
01.2011 - 10.2023
- Boosted efficiency by identifying areas for improvement within the billing process and suggesting actionable solutions.
- Answered phone calls and provided friendly, knowledgeable service regarding customer and carrier inquiries.
- Trained new employees on billing procedures and best practices, helping them become proficient quickly in their roles.
- Worked effectively under pressure to meet tight deadlines, prioritizing tasks according to urgency and importance.
- Dealt with problems with calm and professionalism to deliver optimal resolutions.
- Worked with multiple departments to check proper billing information with sales representatives, managers, dispatchers, shipping and logistics coordinators.
Education
Diploma - Community & Social Services Police Foundations P.
Humber College
Toronto, ONSkills
- Detail oriented, able to give full attention on any given task
- Highly organized and can effectively plan and organize tasks
- Strong communication skills
- Excellent customer service skills
- Able to handle challenges if a problem arise with a positive attitude to come up with a solution
- Possess a high level of ethical conduct, integrity, and confidentiality
- Willing to adapt and adjust approach as needed to achieve the desired outcome
- Strong analytical skills
- Team player Willing to collaborating with other departments, such as sales, customer service, and finance
Timeline
Billing Office Agent
Welded Tube of Canada
01.2011 - 10.2023
Diploma - Community & Social Services Police Foundations P.
Humber College
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