Jorge Pulido
Oxnard
Summary
Results-driven professional with a proven track record at Pulido Trucking, excelling in logistics and customer service. Demonstrated expertise in route management and vehicle maintenance, ensuring timely deliveries. Known for strong problem-solving abilities and a commitment to safety, consistently achieving high customer satisfaction through effective communication and reliable service.
Overview
19
19
years of professional experience
Work History
Delivery Driver
Uber Eats
Oxnard, CA
07.2025 - Current
- Navigated delivery routes efficiently to ensure timely food delivery.
- Communicated with customers to confirm orders and address queries.
- Maintained vehicle cleanliness and functionality for optimal performance.
- Coordinated with restaurants to streamline order pickup processes.
Dispatcher
GPT
Oxnard, CA
08.2019 - 06.2025
- Coordinated daily dispatch operations to ensure timely delivery of services.
- Monitored vehicle locations using GPS tracking systems for efficient route management.
- Communicated effectively with drivers to relay instructions and address concerns promptly.
- Maintained accurate records of dispatch activities and service requests for operational efficiency.
- Resolved service issues by collaborating with teams to implement corrective actions swiftly.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
Owner/Operator Truck Driver
Pulido Trucking
Oxnard, CA
01.2007 - 07.2019
- Operated and maintained truck to ensure safe and timely deliveries.
- Coordinated logistics for efficient route planning and fuel management.
- Conducted pre-trip inspections to verify vehicle safety and compliance.
- Managed documentation for shipping, receiving, and inventory tracking.
- Assisted in training new drivers on safety protocols and operational procedures.
- Implemented best practices to improve load security and reduce damage incidents.
- Developed strong customer relationships through reliable service and communication.
- Monitored vehicle performance metrics to enhance operational efficiency and reduce costs.
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Dropped and hooked trailers and changed configuration of equipment.
- Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Continuously updated industry knowledge through participation in professional development opportunities such as training seminars or workshops.
- Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
- Promoted a safe work environment by adhering to company policies and federal regulations governing commercial vehicle operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
- Maximized payload capacity while adhering to legal weight restrictions through careful selection of cargo assignments.
- Collaborated with other owner/operators in networking efforts to exchange information, resources, and business opportunities.
- Maintained current Class Type CDL with Hazardous Materials and Doubles and Triples endorsements.
- Assessed vehicles in fleet, identifying those requiring immediate repair work and minor maintenance.
- Contributed to a positive team atmosphere among fellow drivers by providing support, assistance, and sharing best practices when needed.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Enhanced fleet performance metrics by consistently meeting deadlines for pick-ups/deliveries without compromising safety standards.
- Increased revenue by strategically expanding client base and negotiating favorable contract terms.
- Assessed financial reports and statements regularly to update processes and operations for greater profitability.
- Improved overall organizational productivity by implementing efficient time management techniques for both driving hours and non-driving tasks.
- Enhanced operational efficiency by performing routine maintenance checks on the truck and equipment.
- Adopted advanced technological tools to optimize navigation, record keeping and vehicle maintenance tracking which contributed to overall efficiency.
- Coordinated seamless handoffs between other drivers or distribution centers to ensure continuity of service for customers.
- Achieved cost savings for business operations through effective fuel management strategies and preventative maintenance programs.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Inspected load security and checked for damages.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Completed routine maintenance on truck to keep in working order.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
- Removed and unloaded packages from Type trucks for customer deliveries, using extreme care to avoid damage to goods.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Answered roadside assistance calls for tows and other vehicle support.
Education
High School Diploma -
Oxnard High School
Oxnard, CASkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Problem-solving
- Punctual and reliable
- Dependable and reliable
- Time management
- Attention to detail
- Safe driving
- Time management skills
- Loading and unloading
- GPS navigation
- Heavy lifting
- Route management
- Safe driving record
- GPS and route planning
- Clean driving record
- Order picking and processing
- Map reading and navigation skills
- GPS operation
- Vehicle cleaning and maintenance
- Delivery scheduling
- Stocking and inventory
- Shipping and packaging
- Complex Problem-solving
- Cargo handling
- Route planning
- Quality assurance
- Safe driver training
- Commercial driving
- Dispatch communication
- Client relationship management
- Documentation and reporting
- Order verification
- Equipment operation
- Vehicle maintenance
- Pre-trip and Post-trip inspections
- Defensive driving
- Advanced planning
- Route logs
- Inventory management
- Load balancing
- Heavy hauling
- DOT compliance
- FLUENT IN LANGUAGE
- Payment collection
- Mileage tracking
- Shopping orders
- Equipment monitoring
- Language fluency
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Delivery Driver
Uber Eats
07.2025 - Current
Dispatcher
GPT
08.2019 - 06.2025
Owner/Operator Truck Driver
Pulido Trucking
01.2007 - 07.2019
High School Diploma -
Oxnard High School