Jorge Porras
Los Angeles,CA
Summary
Motivated and empathetic Psychology student with hands-on experience in behavioral health, customer service, mentorship, and leadership. Proven ability to support diverse populations while implementing evidence-based strategies and leading teams effectively. Strong passion for mental health advocacy, therapy, and clinical psychology drives a commitment to fostering positive change in individuals' lives. Eager to leverage skills and knowledge to contribute meaningfully in a professional setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Lead
Panda Express
Pico Rivera, CA
09.2023 - 03.2026
- Delivered exceptional customer service, consistently achieving 100% guest satisfaction scores
- Maintained strict cleanliness and food safety standards, earning 100% health inspection results
- Trained and mentored 10+ employees in customer service protocols and food handling procedures
- Improved kitchen efficiency by streamlining prep processes, reducing order prep time by 10%
- Provided leadership support during peak operations while ensuring team accountability
Retail Sales Associate
Skechers Outlet
Rosemead, CA
01.2020 - 03.2021
- Consistently met monthly sales goals of $10,000 through effective customer engagement and wholesale promotions
- Selected by management to assist with training and onboarding of new associates
- Performed a full audit of inventory and sales reports, ensuring 100% accuracy
Behavioral Health Technician
Autism Spectrum Interventions
Fullerton, CA
06.2019 - 11.2019
- Completed ABAT/RBT, Play Therapy, and Crisis Prevention Intervention (CPI) training
- Created and maintained an inpatient care log that noted patient medical history, medications, and treatment procedures
- Applied behavioral coping strategies and structured activities to reduce maladaptive behaviors by 10% each month
- Supported development of social, communication, and daily living skills
Education
Associate of Science - Psychology Coursework
East Los Angeles College (ELAC)
Monterey Park, CA03-2026
Bachelor of Arts - Psycholgical Science
University of California, Irvine
Irvine, CA06-2027
Associate of Science - Undergraduate Coursework
University of California, San Diego (UCSD)
La Jolla, CA11-2017
Skills
- Empathy and Active Listening
- Interpersonal Communication
- Leadership and Mentorship
- Time Management
- Attention to Detail
- Work Ethic
- Microsoft Word and Office Suite
- Google Docs, Sheets, Forms
- Python (Foundational)
- Crisis Prevention Intervention (CPI)
- Basic Statistical and Mathematical Skills
- Guest service
Websites
Affiliations
- College Match Los Angeles — Alumnus and Peer Mentor (10/2014 – Present)
- Active Minds — Mental-Health advocate (09/2016 – Present)
- Triton Community Leadership Institute (UCSD) — Mentee and Peer Mentor (07/2016 – 06/2018)
Certification
- RBT / ABAT Training Credential (06/2019 – 07/2019)
- Crisis Prevention Intervention (CPI) (07/2019)
- Food Handler Training (10/2023)
- QPR Gatekeeper suicide Awareness Training (07/2025)
Languages
English — Native or Bilingual Proficiency
Spanish — Native or Bilingual Proficiency
Portuguese — Professional Working Proficiency
Italian — Limited Working Proficiency
Interests
Mental Health Awareness, Creative Writing, Olympic Weightlifting, Yoga, Fashion, Travel
Timeline
Shift Lead
Panda Express
09.2023 - 03.2026
Retail Sales Associate
Skechers Outlet
01.2020 - 03.2021
Behavioral Health Technician
Autism Spectrum Interventions
06.2019 - 11.2019
Associate of Science - Psychology Coursework
East Los Angeles College (ELAC)
Bachelor of Arts - Psycholgical Science
University of California, Irvine
Associate of Science - Undergraduate Coursework
University of California, San Diego (UCSD)