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Assistant Director Of Event Technology Services

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Associate Principal Engineer

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Operations and service leader with over 20 years of experience in enhancing performance through effective leadership, technical execution, logistics, and service delivery. Demonstrated ability to build high-performing teams that consistently surpass revenue, customer satisfaction, and profitability goals. Expertise in operational excellence, cross-functional leadership, and data-driven decision-making, with a focus on P&L management and KPI development to boost efficiency and customer experience.

Subject Matter Expert and trusted advisor skilled in research, analysis and examination of virtual plaand standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.


  Platforms: Cvent Attendee Hub, Zoom, Microsoft Teams, Big Marker, Events Air, Brightcove, SocialLive, Streamyard, Hubilo, Airmeet, Givme, Google Meet, Cvent Studio, Passkey, Cvent Events App for virtual experience.

  Design: Adobe PhotoShop, Visual Studio, Basic Graphics design for websites,
  Event tech setup and build: Setting up tool preference and requirement for the upcoming events.
  Bi-weekly product enhancement connects for inculcating new ideas to pump up the engagement
  Content configuration - setting up video playback, live/recorded/on-demand setup, speaker association and profiles on the app

  Event Design: Attendee journey from registration process, website build, to RTMP setup and event execution.

  Speaker training and pre con for the virtual events, Cvent Studio platform integration with virtual platform for seamless playback and screen switching

  Stakeholder coordination assessing the event's purpose, target audience, and appropriate formats, engagement
options, and data capture.

  Coordination with the design team on enhancing templates, video production, recordings, video formats and resolution supported by the platforms

  Roadmapping and planning of the upcoming features, then testing them in a sandbox environment

  Post event survey: lead capture database sync, registration reports,

  Handling complete event lifecycle from registration architecture, setup of website, linking virtual platform and mobile app
  Setting up mobile app and enabling content and feature for the before launch testing




Experienced with managing event technology for high-profile events. Utilizes deep knowledge of audiovisual systems and technical logistics to enhance event experiences. Track record of effectively leading teams and implementing innovative technological solutions to ensure flawless event execution.

Encouraging director and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Jorge Pacheco

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Director of Event Technology

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High School Diploma -

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Director of Event Technology

High School Diploma -

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