Jorge Miranda
Shasta Lake
Summary
Led fleet management and repair operations with over 30 years of expertise in the supply chain sector.,Orchestrated strategic territory development initiatives from planning to implementation.,Pioneered cost-saving solutions in fleet management to enhance operational efficiency.,Oversaw the creation and execution of training programs for technical and support personnel in material handling, earth moving, and OTR sectors.
Overview
24
24
years of professional experience
Work History
Regional Service Manager – West Coast Operations
Hangcha Forklifts N.A.
02.2023 - Current
- Support HCFA dealer network nationally (U.S. domestic market) & Latin American market with technical product support, sales support and parts support initiatives.
- Train & mentor field/shop operations technicians on industry standard troubleshooting, service and repair of HCFA products.
- Train & mentor sales teams on product knowledge initiatives of the HCFA product line.
- Develop & deploy technical training curriculum (dubbed QTT – Quick Technical Training) aimed at improving HCFA product technology, operating systems and li ion power systems TOO (Theory Of Operation) & SA (System Architecture) in English & Spanish/Castilian.
- Deliver training & support to key end users & key account customers as needed to ensure clients have a good technical understanding of the HCFA product line in their respective fleets.
- Support HCFA sales initiatives by providing technical reviews of proposals and the training & mentorship of sales teams.
Global Technical Service Trainer
WAEV Inc.
Anaheim, CA
01.2022 - 02.2023
- Assist the domestic & international WAEV Inc. dealer network with technical, warranty, sales & parts issues on the Taylor Dunn & GEM equipment line up.
- Train and mentor field operations technicians on the proper troubleshooting, service and repair of Taylor Dunn and GEM equipment.
- Assist with the review & development of technical service material for Taylor Dunn.
- Develop the technical training curriculum and material for GEM & Taylor Dunn EV systems.
Team Lead/Field Trainer
Raymond West Inc.
Ontario, CA
05.2017 - 01.2022
- As Team Lead, I oversaw the development & implementation of value added services to capture additional business opportunities within my assigned region of Southern California.
- Mentor & aid in the training of fellow technicians.
CSR Representative/Field Technician
Yale/Chase
Fontana, CA
09.2016 - 05.2017
- Assist with the development & implementation of value-added services to capture additional business opportunities within my assigned territory.
- Mentor & aid in the training of fellow technicians.
- Execute repairs in the field on MHE, earth moving and OTR (semi-trucks & yard spotters) machinery.
- Assist sales teams within my employers network on growth & expansion initiatives.
- Assist clients with formulating solutions aimed at increasing fleet productivity & uptime.
MHE Subject Matter Expert
Miner Nat’l Service
San Antonio, TX
04.2015 - 08.2016
- Developed & implemented a complete MHE & SS program realignment initiative that resulted in the following:
- Expanded Miner’s MHE/SS Wal-Mart pilot program from one state to fourteen states in 10 months.
- Improved Miner’s Wal-Mart MHE program national ranking from 7th place to 1st place in 90 days.
- Improved Miner’s Wal-Mart SS program national ranking from 47th place to 2nd place in 120 days.
- Took Miner’s Wal-Mart MHE program from operating in the red to operating in the black within 90 days.
- Took Miner’s Wal-Mart SS program from operating in the red to operating in the black within 45 days.
- Developed & implemented an MHE/SS training program for Miner’s field repair staff and account rep corps. Established a training center at the San Antonio operations hub.
CSR Representative/Field Technician/Field Trainer
Yale/Chase
Fontana, CA
09.2013 - 04.2015
- Contributed to the expansion and development of the company’s business footprint in Riverside County & San Bernardino County.
- Mentored & aided in the training of fellow technicians.
- Executed repairs in the field on MHE & CE industry equipment.
- Assisted sales teams with business growth & expansion initiatives.
- Assisted clients with formulating solutions aimed at increasing fleet productivity & uptime.
CSR Representative/Senior Field Technician/Field Trainer
Cal-Lift
City of Industry, CA
02.2011 - 08.2013
- Contributed to the expansion & development of the company’s business footprint in Riverside County, San Diego County, Los Angeles County and Orange County California.
- Assisted clients with formulating solutions aimed at increasing fleet productivity & uptime.
- Trained & mentored fellow technicians & CSR reps.
- Executed repairs in the field on MHE/OTR/CE industry equipment.
- Assisted with the development & implementation of value-added services to aid in the capturing of additional business within my assigned territory.
- Developed & implemented e-tools that saved the company $120K+ yearly in administrative costs & contributed to the improved revenue flow of the service department.
Principal/Fleet Management Advisor
G56 Enterprises, LLC
Redding, CA
07.2008 - 01.2011
- Developed & implemented supply chain fleet management solutions for clients operating a variety of different businesses ranging from wineries to lumber yards.
- Executed repairs in the field on MHE/OTR/CE industry equipment.
Service Supervisor/Senior Field Technician/Field Trainer
Holt of Cal – CAT
Redding, CA
02.2002 - 09.2008
- Supervised & oversaw service operations for the Redding, CA branch. My responsibilities included:
- Managing the operational sustainability of the service department.
- Scheduled repair work & assigned technicians their daily duties.
- Developed & implemented training programs for the service department.
- Worked with union representatives to solve collective bargaining concerns that arose.
- Executed repairs in the field on MHE/OTR/CE industry equipment.
- Spearheaded initiatives to restore & develop business relationships.
- Trained & mentored newer technicians in the MHE & CE fields.
- Developed & implemented value added services that aided in the capturing of additional business opportunities within my assigned territory.
- Developed & implemented Spanish language OSHA certification training programs for a variety of clients in Northern California.
Education
Associate of Applied Science - Auto & Diesel Tech
Universal Technical Institute
Phoenix, AZ02.1998
Skills
Leveraged over 30 years of experience as an industry technician and trainer, focusing on intralogistics expertise
Developed and managed KPI models that contributed to strategic alignment and growth initiatives
Authored and communicated complex technical materials in English and Spanish to diverse audiences
Directed technical training programs as an OEM and purpose-built curriculum specialist
Oversaw fleet management in MHE, CE, OTR, and SS industries, ensuring optimal performance
Engineered fleet optimization maintenance programs to enhance operational efficiency
Interpreted and managed P&L data to align business growth and strategic development initiatives
Championed growth and business expansion initiatives that drove organizational success
Designed and implemented comprehensive training programs for technical and support roles
Trained as an OEM technician for notable brands such as Raymond Lift, MCFA, and Hyster/Yale
Developed and executed value-added tools and programs that accelerated business growth initiatives
Achieved fluency in reading, writing, and speaking English, Castilian, and Spanish
CHARITY & VOLUNTEER WORK
2008-07, In July 2008 I established a self-funded non-profit geared towards honoring America’s veterans & first responders. I have donated my engraving services for multiple fund-raising causes throughout the years and have helped raise over $2.3 million in contributions to other likeminded organizations.
Languages
Spanish
Native or Bilingual
Timeline
Regional Service Manager – West Coast Operations
Hangcha Forklifts N.A.
02.2023 - Current
Global Technical Service Trainer
WAEV Inc.
01.2022 - 02.2023
Team Lead/Field Trainer
Raymond West Inc.
05.2017 - 01.2022
CSR Representative/Field Technician
Yale/Chase
09.2016 - 05.2017
MHE Subject Matter Expert
Miner Nat’l Service
04.2015 - 08.2016
CSR Representative/Field Technician/Field Trainer
Yale/Chase
09.2013 - 04.2015
CSR Representative/Senior Field Technician/Field Trainer
Cal-Lift
02.2011 - 08.2013
Principal/Fleet Management Advisor
G56 Enterprises, LLC
07.2008 - 01.2011
Service Supervisor/Senior Field Technician/Field Trainer
Holt of Cal – CAT
02.2002 - 09.2008
Associate of Applied Science - Auto & Diesel Tech
Universal Technical Institute