Jorge Miranda
Huntington Park
Summary
Skilled in negotiation and customer service, I enhanced client retention through strategic initiatives, achieving significant workflow improvements. Committed to delivering exceptional service and fostering strong relationships to drive business growth. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Insurance Agent
Lucy Insurance Services
Bell Gardens, CA
01.2021 - Current
- Educated clients on policy options, benefits, and coverage details to ensure informed decisions.
- Fostered strong client relationships, resulting in increased customer retention and referrals.
- Led strategic initiatives to optimize workflow efficiency within the agency's operations and service delivery.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
Motor Vehicle Representative
M&R Registration Services
Bell Gardens, CA
01.2021 - Current
- Processed vehicle registrations and title transfers efficiently to ensure compliance with state regulations.
- Assisted customers with inquiries regarding vehicle registration requirements, enhancing overall customer satisfaction.
- Trained new staff on registration procedures and customer service protocols, promoting consistent service delivery.
- Implemented quality control measures for documentation accuracy, significantly reducing errors in processing vehicle titles.
- Improved customer satisfaction by efficiently processing motor vehicle transactions and addressing inquiries.
- Issued temporary permits as needed for individuals seeking limited access to operate their vehicles within specific timeframes or conditions.
Quality Control Inspector
Florence Filter Corporation
Compton, CA
03.2019 - 12.2020
- Conducted thorough inspections of incoming materials to ensure compliance with quality standards.
- Collaborated with production teams to address non-conformities and improve product quality.
- Implemented corrective actions based on inspection findings, enhancing overall product reliability.
- Collaborated with production staff to establish and meet quality standards
Delivery Driver
NuLabel Clothing
Vernon, CA
10.2018 - 02.2019
- Delivered products efficiently to customers, ensuring timely and accurate fulfillment of orders.
- Assisted in route planning to optimize delivery times and reduce fuel consumption.
- Communicated effectively with customers regarding delivery schedules and any potential delays.
Lumper
Prime Time Cold Storage
Carson, CA
06.2018 - 02.2019
- Managed loading and unloading operations to optimize warehouse efficiency.
- Oversaw daily workflow, ensuring timely completion of tasks and adherence to schedules.
- Contributed to a safe working environment by adhering to safety protocols and reporting hazards.
- Strengthened teamwork among crew members by actively participating in group problem-solving sessions for operational challenges.
- Consistently met deadlines for completing tasks related to receiving, processing, and shipping cargo, ensuring smooth warehouse operations.
- Assisted in training new Lumpers, sharing best practices for effective cargo handling.
Material Handler
Merle Norman Cosmetics Inc
Inglewood, CA
02.2018 - 05.2018
- Implemented improved packaging methods that reduced waste and enhanced product integrity during shipping.
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
Education
Associate of Science - Business Administration
East Los Angeles College
Monterey Park, CA06-2026
Associate of Arts - Political Science
East Los Angeles College
Monterey Park, CA06-2026
Associate of Arts - Law, Public Policy, And Society
East Los Angeles College
Monterey Park, CA06-2026
Skills
- Client relations
- Sales
- Client retention
- Account management
- New client acquisition
- Customer Service
- Negotiation
- Policy writing
- Accounting
- Client account management
- Marketing management
- Claims reporting systems
- Professionalism and ethics
- Quotes and sales
- Cold calling
- Prospective client identification
Certification
- Advanced Accounting Specialist
- Art and Humanities
- Certificate of Achievement- Pathway to Law School Program
Languages
English
Full Professional
Spanish
Full Professional
American Sign Language
Limited Working
Timeline
Insurance Agent
Lucy Insurance Services
01.2021 - Current
Motor Vehicle Representative
M&R Registration Services
01.2021 - Current
Quality Control Inspector
Florence Filter Corporation
03.2019 - 12.2020
Delivery Driver
NuLabel Clothing
10.2018 - 02.2019
Lumper
Prime Time Cold Storage
06.2018 - 02.2019
Material Handler
Merle Norman Cosmetics Inc
02.2018 - 05.2018
Associate of Science - Business Administration
East Los Angeles College
Associate of Arts - Political Science
East Los Angeles College
Associate of Arts - Law, Public Policy, And Society
East Los Angeles College