Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
Generic

Jorge Martinez

Rocklin

Summary

Automotive technician with extensive experience in engine diagnostics and repair, ensuring compliance with safety standards and high service quality. Proven ability to educate customers on maintenance practices while collaborating effectively with teams to enhance service delivery. Recognized for strong problem-solving skills and commitment to continuous learning, adapting quickly to new environments. Focused on improving customer satisfaction through exceptional service and effective communication.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Assistant Manager

Amazon
Elk Grove
12.2024 - Current
  • Coordinated team schedules to ensure efficient coverage and operations.
  • Developed and implemented operational strategies that enhanced customer service.
  • Resolved customer inquiries and complaints promptly and professionally.
  • Facilitated communication between departments to streamline workflows.
  • Monitored inventory levels, ordering supplies as necessary for daily needs.
  • Evaluated staff performance, providing constructive feedback to identify improvement areas.
  • Supervised daily operations, including shift scheduling and duty assignments.
  • Ensured compliance with safety regulations and company policies.

Automotive Technician/Automotive Coach

Walmart
Laguna Niguel
10.2009 - 12.2024
  • Diagnosed vehicle issues using specialized tools and equipment efficiently.
  • Executed tire replacements, balancing, rotations, alignments, and oil changes with precision.
  • Performed routine maintenance tasks including oil changes and tire rotations.
  • Maintained cleanliness and organization of service area and tools to promote safety.
  • Educated customers on proper vehicle maintenance practices to enhance understanding.
  • Documented all services in management system accurately to ensure traceability.
  • Collaborated with technicians across disciplines to optimize service integration.
  • Maintained garage safety protocols to comply with regulatory standards.
  • Maintained garage safety protocols to meet regulatory and company expectations.
  • Trained and guided employees on correct methods for performing different repairs and maintenance services.

Education

Associate of Arts - Automotive Technology

Saddle Back College
Mission Viejo, CA
05-2008

Skills

  • Engine diagnostics and repair
  • Brake and suspension systems
  • Electrical troubleshooting
  • Vehicle inspection and maintenance
  • Problem solving and attention to detail
  • Time management and organization
  • Effective communication skills
  • Safety compliance practices
  • Parts management and replacement
  • Customer service excellence
  • Strong work ethic and reliability
  • Fluid exchange services
  • Preparing work orders efficiently
  • Preventative maintenance strategies
  • Engine rebuilding and oil changes

Accomplishments

  • Awards in region high performance sales managing a 5 million a year automotive shop and continued increase sales.
  • Controlled shrink from 130K losses to under 4K a year.
  • Reductions of vehicle and Associate claims.
  • Region champion for shops support and improved services

Affiliations

  • When I'm not at work I enjoy to volunteering in my sons Base Ball little league.
  • Quality time with the family and my 3 dogs is where I can enjoy work life balance where possible

Certification

  • Certificate in Automotive technology and repairs

Languages

Spanish
Professional

Timeline

Assistant Manager

Amazon
12.2024 - Current

Automotive Technician/Automotive Coach

Walmart
10.2009 - 12.2024

Associate of Arts - Automotive Technology

Saddle Back College

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Jorge Martinez