Summary
Overview
Work History
Education
Skills
Timeline
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Jorge Llanos

Supervisor
Toronto,ON

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.


Overview

9
9
years of professional experience
2
2
Languages

Work History

Manager's Assistant

Pintureria Popular
02.2017 - 05.2024
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Supported department procurement activities by coordinating with manager for direction.
  • Monitored and managed social media accounts.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Supervisor of Operations

Starbucks
04.2016 - 01.2017
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.

Barista

Starbucks
03.2015 - 04.2015
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Education

High School Diploma -

Liceo Industrial Chileno Aleman
Santiago Of Chile
05.2001 -

Skills

  • Employee Relations

  • Troubleshooting

  • Maintaining confidentiality

  • good disposition and proactivity

  • Staff Evaluation

  • Maintenance Oversight

  • Budget Planning

Timeline

Manager's Assistant

Pintureria Popular
02.2017 - 05.2024

Supervisor of Operations

Starbucks
04.2016 - 01.2017

Barista

Starbucks
03.2015 - 04.2015

High School Diploma -

Liceo Industrial Chileno Aleman
05.2001 -

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