Jorge Lemuz
santa clarita
Summary
Versatile and dynamic professional with a proven track record at IHOP, enhancing customer satisfaction and team performance through strong leadership and a service-oriented mindset. Expert in staff management and responsible alcohol service, I excel in creating engaging customer experiences and fostering a culture of continuous improvement and collaboration.
Overview
15
15
years of professional experience
Work History
Bartender
La Cocina Restaurant
03.2022 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Mixed unique and interesting cocktails for customers, including bar specials.
Greenskeeper
Valencia Country Club
04.2024 - 06.2024
- Incorporated golf course industry trends and innovations to stay up-to-date with new techniques and technologies for efficient greenskeeping.
- Improved course aesthetics by trimming trees, pruning shrubs, and managing landscape plantings as needed.
- Increased golfer satisfaction with diligent attention to detail in maintaining greens, tees, and fairways.
- Facilitated timely repairs on damaged playing surfaces due to adverse weather events or vandalism incidents quickly restoring the area back into playable condition.
- Contributed positively to the overall golfer experience with consistently well-maintained bunkers and hazard areas.
- Reduced water usage by optimizing irrigation system for efficient watering schedules and monitoring weather patterns.
- Maintained healthy turf conditions through careful application of fertilizers, pesticides, and fungicides according to industry standards.
Manager
IHOP
06.2010 - 03.2022
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional, organized, and safe environment for employees and patrons.
- Established team priorities, maintained schedules and monitored performance.
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Cleanliness and hygiene
- Complex Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Greenskeeper
Valencia Country Club
04.2024 - 06.2024
Bartender
La Cocina Restaurant
03.2022 - Current
Manager
IHOP
06.2010 - 03.2022
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