Experienced in overseeing site operations and managing teams, excels in utilizing strategic planning to enhance productivity and operational efficiency. Proven track record of fostering a collaborative environment, consistently drives performance and successfully achieves objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Site Director
Boys and Girls Club Long Beach
02.2019 - Current
Analyze data including demographics and academic trends to promote growth for the organization to support community growth
Operate, prepare, plan and strategically implement fiscal and academic school year budget
Confidently present initiatives and desired outcomes while actively collaborating with the school district to support development regarding statewide educational objectives
Ability to create and implement fun, engaging developmentally appropriate activities in the areas of common core, character development, project-based learning, STEM, fitness and recreation, and academics/enrichment
Responsible for immediately reporting and documenting any and all injuries or incidents utilizing established BGCO procedures for notification to parents and BGCO administration
Implementation and successful delivery of Boys & Girls Clubs programs
Maintain cleanliness in all program areas; including the upkeep of the equipment and facility in an acceptable manner and the set-up and breakdown during the program day to contribute to ongoing efforts to keep the Club orderly
Communicates with BGCO administration, staff, parents, and school administration regularly regarding program activities
Design a site program schedule/calendar together with the site team that includes a variety of educational, enrichment, and recreational activities that align with BGCO and school district requirements
Develop rapport and build relationships with faculty, staff, and member families
Manages monthly, or as needed, the site calendar completion, supply order requests, binder set-up, enrollment rosters, and emergency contact information
Youth Recovery Coach
SHORELINE TREATMENT CENTER FOR EATING DISORDERS
09.2019 - 06.2020
Keep students safe by following a therapist-assigned behavioral and medical report
Support patient therapeutic goals and treatment plan
Provide center support and supervision of the patients during group sessions
Have one-on-ones with patients as needed and document any and all necessary information
Communicate with therapists and dietary coaches to better advocate for all patients
Assist with intake and orientation for all patients and guardians if applicable
Provide emotional support for all patients
Lead groups with patients as needed (life skills, coping mechanisms, leadership, and education)
Ensure patient rights are protected per patient per treatment
Report concerns to lead therapist and LVN regarding patient safety while following all policies and procedures
Maintain organized and detailed notes for all patients while adhering to all HIPAA requirements
Math tutor
Math Success Center Long Beach City College
09.2016 - 01.2020
Imbedded tutor for classrooms, helping students in learning modules
Prepared study review sessions and lesson plans for students outside of the classroom
Identify, develop, and implement material learned in class for tutoring sessions
Communicate with students one-on-one to establish confidence in the material from the lecture, as well as provide feedback and positive reinforcement
Assess student progress throughout the semester as well as communicate with professors on the monitoring of students
Teach students study skills, and test-taking strategies and offer support through the course
Practice and work out problems to problems a student needs assistance with through various methods
Intake Specialist
SHORELINE TREATMENT CENTER FOR EATING DISORDERS
02.2018 - 09.2019
Handling office tasks, such as filing, scanning, generating medical insurance reports, and maintaining a clean office at all times
Providing real-time scheduling support by booking appointments and preventing conflicts
Call and verify insurance benefits for patients
Screening phone calls and routing callers to the appropriate party
Greet and assist patients and parents, while responding to questions and providing outstanding customer service
Maintain polite and professional communication via phone, e-mail, and mail
Anticipate the needs of others to ensure their seamless and positive experience
Take notes and participate in conference calls for the company
Manage databases including marketing, client, and employee databases
Organize, archive, and calendar non-active clients in compliance with document retention rules
Review all documents to ensure there are no errors
Follow all HIPAA policies and procedures to ensure the safety and privacy of patients
Events Program Assistant
Beach Pride Event CSULB
03.2018 - 01.2019
Coordinate and plan campus-wide events in conjunction with university needs, student union, and Beach Pride Events
Create, post, and distribute informational materials
Use various methods to communicate with board members and the campus community to gather and disseminate information regarding program events
Attend events and handle assigned responsibilities to help ensure Beach Pride Center's success
Maintain logs for work assignments & schedules, donations & giveaways as well as tracking systems for contracts, program evaluations, and end-of-year reports
Interact positively and build effective working relationships with a diverse population of students, faculty, staff, and campus administrators, ability to communicate with tact and diplomacy
Provide information about the office’s services, events, and information about supervisors in person or by telephone
Ensure office space and front desk are neat, presentable, and equipped with all necessary supplies at all times
Answer all client questions and incoming calls while taking messages when necessary
Receive any letters or packages and distribute them to their appropriate departments
Monitor, organize, and forward emails
Maintain records and files for all supervisors
In charge of the Volunteer Program on campus resulting in maintaining a master list of volunteers
As well as in charge of multiple oral presentations
Front desk assistant
Math Success Center Long Beach City College
01.2016 - 08.2016
Schedule and log students in and out for Success Center activities
Provide information about Department and Success Center programs, services, and procedures to students, staff, and instructors in person or by telephone
Maintain orderliness and cleanliness of the Success Center area, equipment, and materials
Check out materials to students while maintaining the security of materials and equipment
Demonstrate the use of Success Center equipment to students, staff, and instructors
Help students with general college and center-related questions
Education
Bachelors Degree with Credentials - Elementary Teaching
Cal State Long Beach
03.2025
Associates Degree - Geology and History
Long Beach City College
09.2017
Skills
Creative
Dependable
Organized
Able to thrive under pressure
Able to meet deadlines
Operational leadership
Operational planning
Operations management
Facility management
Awards
Sensei Award, Boys and Girls Club Long Beach
Certification
CPR/AED Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Youth Recovery Coach
SHORELINE TREATMENT CENTER FOR EATING DISORDERS
09.2019 - 06.2020
Site Director
Boys and Girls Club Long Beach
02.2019 - Current
Events Program Assistant
Beach Pride Event CSULB
03.2018 - 01.2019
Intake Specialist
SHORELINE TREATMENT CENTER FOR EATING DISORDERS
02.2018 - 09.2019
Math tutor
Math Success Center Long Beach City College
09.2016 - 01.2020
Front desk assistant
Math Success Center Long Beach City College
01.2016 - 08.2016
Associates Degree - Geology and History
Long Beach City College
CPR/AED Certification
Bachelors Degree with Credentials - Elementary Teaching
Cal State Long Beach
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