Jorge Hernandez
Anaheim
Summary
Dynamic professional with a proven track record at Kingston Technology Company, excelling in shipping logistics and customer service. Adept at reducing loading errors and enhancing order fulfillment efficiency. Skilled in shipping documentation and conflict resolution, ensuring timely deliveries and exceptional client relations. Recognized for meticulous attention to detail and strong communication abilities.
Experienced with international shipping logistics and documentation. Utilizes strong communication skills to coordinate with clients and carriers. Knowledge of regulatory compliance and efficient supply chain management.
Experienced in filling orders in fast-paced warehouse environments. Knowledgeable about shipping, receiving and tracking procedures. Skilled in operating forklifts, pallet jacks and frequency scanners.
Overview
11
11
years of professional experience
Work History
Shipping
Kingston Technoloy Company
09.2018 - Current
- Reduced loading errors by meticulously double-checking cargo against shipping documents.
- Facilitated prompt shipping, executing precise and timely order fulfillment.
- Coordinated logistics activities, including shipping, receiving, and transportation planning.
- Coordinated with shipping and transport companies on behalf of clients.
- Managed daily shipping schedules efficiently by allocating resources according to workload demands.
- Documented shipping information for orders and tracked packages when necessary.
- Ensured timely order fulfillment by coordinating closely with shipping and receiving teams.
- Inspected and verified orders before shipping them to customers for accurate deliveries.
- Resolved shipping discrepancies swiftly, ensuring prompt resolution and minimal disruptions to operations.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Managed shipping schedules for increased delivery accuracy and reduced lead times.
- Packed items to meet shipping requirements.
- Loaded and unloaded shipping containers and vehicles.
- Reviewed transportation and shipping papers to verify accuracy of inventory counts.
Rideshare Driver
Uber / Lyft
01.2018 - 01.2022
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
CNC Machine Operator
Custom Piping Fabrics
01.2017 - 07.2018
- Properly loaded and unloaded materials in and out of machines.
- Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
- Inspected finished parts by checking for defects to meet quality standards.
- Increased product quality by adhering to strict tolerances and carefully monitoring machining processes.
- Reduced material waste through precise programming of CNC machines for accurate cutting and milling operations.
- Manually set up machinery, lathes, and grinders.
Production Machine Operator
Norcal Beverage Inc
01.2014 - 01.2017
- Set up and ran machinery to produce exceptional products for industrial needs.
- Organized and cleaned work area to meet standards, keep tidy and prevent injuries.
- Complied with company and OSHA safety rules and regulations.
- Assisted in training new operators, sharing knowledge and best practices for optimal performance.
- Operated multiple machines simultaneously, maximizing output while maintaining high-quality standards.
- Maintained quality of product by checking labels, packaging and other factors.
- Documented production activity in logs and job tickets.
- Helped with change-overs and set up to assist with job preparation and production functions.
- Collected batch samples of product for quality control.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Met production targets and tight deadlines by collaborating closely with team members.
Education
High School Diploma -
Loara High School
Anaheim, CA07-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Computer proficiency
- Client relations
- Conflict resolution
- Appointment scheduling
- Shipping
- Shipping reports
- International shipping regulations
- Documentation for shipping
- Shipping activity oversight
- Receiving and shipping
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Computer proficiency
- Client relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shipping
Kingston Technoloy Company
09.2018 - Current
Rideshare Driver
Uber / Lyft
01.2018 - 01.2022
CNC Machine Operator
Custom Piping Fabrics
01.2017 - 07.2018
Production Machine Operator
Norcal Beverage Inc
01.2014 - 01.2017
High School Diploma -
Loara High School
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