Jorge Hernandez
Granada Hills
Summary
Dynamic and results-driven educator with over 20 years of experience in training and development within the Education and Financial Services fields. Proven expertise in designing and implementing engaging training programs tailored to diverse learning styles, fostering a positive and inclusive learning environment. Skilled in utilizing innovative teaching methodologies and technology to enhance learner outcomes and retention. Strong communicator with a passion for empowering individuals and teams through effective coaching and mentoring.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Computer Instructor
Burbank Unified School District - Adult School
09.2019 - Current
- Teach computer skills to adults and at-risk youth utilizing various software programs; including Microsoft Office suites 2010 - 2021, and 365; Word, Excel, Access, PowerPoint, Outlook, Publisher, Keyboarding and the use of the Internet
- Educate students in the use of Google Suite; Docs, Sheets, and Slides
- Demonstrate professionalism and courtesy with students while working to resolve problems or respond to questions
- Instruct using iOS and M.S
- Windows, utilizing PC’s and Mac computers alike
- Design and develop appropriate computer instructional material
- Produce PowerPoint presentations to train newly hired teachers
Senior Bail Bond Agent, Sales Manager and Underwriter
Scott J. Esparza & Co Bail Bonds.
05.2013 - Current
- Consistently in the top two in sales which include total premium and bond penal amount
- Answer incoming calls in a high-volume call center
- Responsible for the sales growth of a team of 15 bail agents
- Market bail bonds to new and existing customers, including HNWI
- Train office personnel and field agents to adhere to company standards
- Provide superior customer service to our clients and court personnel
- Engage end users and answered questions via email, phone and website chats
Computer Instructor
Los Angeles Unified School District
09.1999 - 12.2017
- Taught computer skills to adults and at-risk youth utilizing various software programs; including Microsoft Office suites 2010 - 2021; Word, Excel, Access, PowerPoint, and Outlook
- Educated students on M.S
- Windows, Keyboarding and the use of the Internet
- Instructed on PC’s and Mac computers alike
- Managed, Organized, and maintained class systems in proper working condition
- Designed and developed appropriate computer instructional material and lesson plans
Education
Bachelors - Business Administration, concentration in Economics
National University
La Jolla, CA06.2027
Skills
- Highly experience educator
- Presentation skills
- Trainer and mentor
- Software Applications
- Adult education
- Public Speaking
- Computer skills
- Excellent Communicator
- Beginning to advanced teaching expertise
- Bilingual
Certification
- Microsoft Office Specialist( M.O.S) in Word, Excel, PowerPoint and Internet and Computing Core (IC3)
Languages
Spanish
Native or Bilingual
Timeline
Computer Instructor
Burbank Unified School District - Adult School
09.2019 - Current
Senior Bail Bond Agent, Sales Manager and Underwriter
Scott J. Esparza & Co Bail Bonds.
05.2013 - Current
Computer Instructor
Los Angeles Unified School District
09.1999 - 12.2017
- Microsoft Office Specialist( M.O.S) in Word, Excel, PowerPoint and Internet and Computing Core (IC3)
Bachelors - Business Administration, concentration in Economics
National University
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