Jorge Hernandez
San Jose,CA
Summary
A seasoned professional with a rich background in both customer service and healthcare. With 7 years in customer service and 5 years as a proficient medical assistant being bilingual allows them to effortlessly connect with a wider range of people. Their aptitude for excelling under pressure is matched by their knack for seamless teamwork, making them a valuable addition to any work setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
REALTOR
Exp Realty
04.2023 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
- Identified appropriate marketing channels and target customers for campaigns.
- Developed campaigns and specific marketing strategies for clients.
- Managing over 50 client files
PATIENT CARE COORDINATOR III (MA)
Stanford Health Care
05.2021 - 04.2023
- Assisted physicians in follow-through of care
- Prepared and administered medications
- Collected and documented patient medical information.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Optimized patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Used EPIC to compile and record medical charts, reports, and correspondence
- Communicated with insurance companies to verify coverage and obtain medical treatment and procedure authorizations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Managing 6 doctors schedules
MEDICAL ASSISTANT
University Health Care Alliance (SHC)
06.2019 - 05.2021
- Assisted physicians in follow-through of care
- Prepared and administered medications
- Collected and documented patient medical information such as blood pressure and weight
- Sanitized, restocked and organized exam rooms and medical equipment
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow
- Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone
- Used EPIC to compile and record medical charts, reports and correspondence
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
FLOATING MEDICAL ASSISTANT
University Health Care Alliance ( SHC)
03.2019 - 06.2019
- Obtained client medical history, including medication information, symptoms and allergies
- Prepared and administered vaccines and performed any necessary Point of Care testing
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Obtained all prescribed laboratory testing
- Sanitized, restocked and organized exam rooms and medical equipment
- Triaged patients
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Collected histories, vitals and current complaints via patient interviews
MEDICAL RECORDS CLERK/MEDICAL ASSISTANT
California Skin Institute
10.2018 - 03.2019
- Obtained patient releases for dissemination of information
- Audited records for accuracy
- Interacted and communicated easily with department personnel and public
- Received and routed medical records
- Reviewed charts and flagged incomplete or inaccurate information
- Maintained clean, healthy, and safe environment
- Entered patient, procedure, and equipment into a computer system
- Took direction from physicians, RNs and LPNs
- Assisted physicians in follow-through of care
- Obtained information about clients’ medical history, drug history, complaints, and allergies
- Submitted prescriptions to the pharmacy via phone, fax, or web
- Prepared initial patient charts for admission
MEDICAL ASSISTANT EXTERN
California Skin Institute
08.2018 - 09.2018
- Obtained patient releases for dissemination of information
- Audited records for accuracy
- Interacted and communicated easily with department personnel and public
- Received and routed medical records
- Reviewed charts and flagged incomplete or inaccurate information
- Maintained clean, healthy, and safe environment
- Entered patient, procedure, and equipment into a computer system
- Took direction from physicians, RNs, and LPNs
- Prepared initial patient charts for admission
LEAD COOK
Apple Inc
10.2016 - 08.2018
- Ensured personnel safety, kitchen sanitation, and proper food handling or storage
- Verified compliance in preparation of menu items and customer special requests
- Monitored line-work processes to ensure consistency in quality, quantity, and presentation
- Provided friendly and attentive service
- Utilized proper cleaning techniques to sanitize counters and utensils that had been used in preparation of raw meat, poultry, fish, and eggs
- Resolved guest complaints quickly and efficiently
- Offered enthusiastic and personable service to all customers
- Upheld optimal staff and customer protection by monitoring food handling, cleaning, and sanitation protocols
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation, and safety
- Cleaned and maintained kitchen equipment and oven
- Supported waitstaff and other team members in completing tasks
SECURITY OFFICER
Net App
08.2017 - 01.2018
- Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed
- Secured all doors in office and main building after hours
- Processed and logged accurate and detailed incident reports
- Unlocked rooms and suites for authorized contractors
- Monitored alarm systems to detect any unauthorized entries into protected areas
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel
- Patrolled location to preserve law and order, deter and detect criminal activity, enforce laws and regulations, respond to citizen requests for assistance and provide public safety
Education
Certification - Medical Assistant
Institute For Business & Technology
Santa Clara, CA09.2018
High School Diploma -
Fremont High School
Sunnyvale, CA06.2016
Skills
- Customer and client relations
- Multi-line phone proficiency
- Records management
- Workflow planning
- Database Management
- Marketing and Advertising
- Property Management
- New Client Acquisition
- Schedule Coordination
- Administrative Support
- Event Planning And Execution
- Office Support
- Meeting Scheduling
- Strong Organizational Skills
- Computer Skills
Accomplishments
- Venipuncture
- EKG
- Ear lavage
- Administering nebulizer treatment
- Autoclave & sanitizing equipment
- Administering injections
- Obtaining and charting vitals
- Pharmacology
- Point Of Care Testing (Pregnancy test, HgbA1C, Urinalysis)
Certification
- SafeServ certification: Food Handling- Oct 2016
- CA Guard Card license - Aug 2017
- Adult & Child CPR / BLS - May 2021
- First aid - Jun 2019
- NCCT Certification- Jun 2018
- CA Guard Card license- Aug 2017
- Certified Medical Assistant- Sept 2018
- Licensed Realtor - Aug 2022
Timeline
REALTOR
Exp Realty
04.2023 - Current
PATIENT CARE COORDINATOR III (MA)
Stanford Health Care
05.2021 - 04.2023
MEDICAL ASSISTANT
University Health Care Alliance (SHC)
06.2019 - 05.2021
FLOATING MEDICAL ASSISTANT
University Health Care Alliance ( SHC)
03.2019 - 06.2019
MEDICAL RECORDS CLERK/MEDICAL ASSISTANT
California Skin Institute
10.2018 - 03.2019
MEDICAL ASSISTANT EXTERN
California Skin Institute
08.2018 - 09.2018
SECURITY OFFICER
Net App
08.2017 - 01.2018
LEAD COOK
Apple Inc
10.2016 - 08.2018
Certification - Medical Assistant
Institute For Business & Technology
High School Diploma -
Fremont High School
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