Jorge Henriquez
Santa Cruz
Summary
Dynamic and detail-oriented professional with a strong work ethic. Bilingual in English and Spanish, I excel in customer service and problem-solving. I have a proven ability to collaborate effectively and maintain high standards in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Bus Operator
Santa Cruz Metropolitan Transit District
Santa Cruz
12.2020 - Current
- Operated buses on designated routes, ensuring timely service, and passenger safety.
- Assisted passengers with boarding and disembarking, providing excellent customer service.
- Communicated effectively with dispatch to report issues or request assistance as needed.
- Enforced transit policies to maintain order and safety within the bus environment.
- Collaborated with team members to improve service delivery and enhance rider experience.
- Received feedback from customers regarding their overall satisfaction with the services provided.
- Communicated professionally with passengers regarding routes and stops while providing customer service assistance.
- Responded quickly and efficiently to emergencies, such as medical emergencies or accidents involving the bus.
Quality Control I
Yaskawa Solectria solar
Lawrence
01.2012 - 10.2019
- Monitor operations to ensure that they meet production standards.
- Inspect, test, or measure materials or products being produced.
- Report inspection and data test.
- Responsible for leading embedded software design efforts throughout the full product life cycle.
- Perform timing and memory analysis for high-performance control system implementation.
- Testing of analyzers and sub-assemblies, following documented procedures to assure conformance to specifications and standards.
- Effectively troubleshoot routine test failures to the subassembly level.
- Communicate with other assemblers, technicians, managers, and other department members as necessary; maintain a safe and clean work environment.
Systems Coordinator
Schneider Electric NA
Andover
01.2010 - 01.2012
- Assist in the development and validation of texting procedures.
- Clerical and administrative work for timelines and accuracy, following Department policy and procedures.
- Collaborated with engineering to generate new process documentation.
- Effectively assembled inventors process complex Printed Circuit Boards (PCBs).
Soldering Technician
HBSS
Andover
01.2008 - 01.2010
- Utilizing specific knowledge and Reworked PC Boards to detailed specifications.
- Process orders and responsible for final verification of Boards.
- Provide excellent customer service to internal and external parties.
- Perform a variety of administrative and clerical duties in an effort to support company productivity.
Education
Northern Essex Community College
Lawrence, MA01.2007
High School Diploma -
Utesa High School
Dominican Republic01.2004
Some College (No Degree) - Criminal Justice
Hesser College
Salem, NHSome College (No Degree) -
Middlesex Community College
Lowell, MASkills
- Strong verbal communication skills and accuracy in documentation of charts/files
- Self-motivated and goal-oriented toward learning and job productivity
- Strong work ethic, detail-oriented, and extremely organized, time management skills
- Bilingual: English and Spanish, with excellent customer service skills
- Respectful of client rights and confidentiality
- Computer skills: Microsoft Office, MS Word, Excel, iOS, and data entry
- Great customer service
- Problem solving
- Team collaboration
- Conflict resolution
- Attention to detail
- Time management
Timeline
Bus Operator
Santa Cruz Metropolitan Transit District
12.2020 - Current
Quality Control I
Yaskawa Solectria solar
01.2012 - 10.2019
Systems Coordinator
Schneider Electric NA
01.2010 - 01.2012
Soldering Technician
HBSS
01.2008 - 01.2010
Northern Essex Community College
High School Diploma -
Utesa High School
Some College (No Degree) - Criminal Justice
Hesser College
Some College (No Degree) -
Middlesex Community College
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