Jorge Galvez Caicedo
Calgary,AB
Summary
Dynamic delivery driver with a clean driving record and proven expertise in route management at Instacart Shopper. Demonstrated exceptional customer service and time management skills, achieving timely deliveries that enhanced customer satisfaction. Committed to safety and efficiency, optimizing routes to reduce fuel consumption while fostering strong client relationships.
Overview
2014
2014
years of professional experience
1
1
Certification
Work History
Delivery Driver
Instacart Shopper
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
- Contributed to environmental sustainability by following eco-friendly driving practices.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Improved delivery accuracy by diligently checking orders before departure.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Enhanced team knowledge by sharing best practices for navigation and time management.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Successfully avoided time delivery delays by carefully planning best routes.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Fostered positive working relationships with regular customers.
- Inspected load security and checked for damages.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Protected people and equipment from hazardous materials by using correct procedures.
- Operated light trucks to deliver loads as far as Number miles from home location.
- Filled out load paperwork and DOT-mandated log books.
Cooking Chef
Macdonaldislandpark
Fort Mac Murray
12.2009 - 03.2013
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
Restaurante Four Wheels
Ignacio Sardiña
Miami Florida
01.2002 - 03.2008
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High Schools - Bachelor
José Maria Cordoba
Cali-Colombia Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
- Time management skills
- Loading and unloading
- Clean driving record
- GPS and route planning
- Route management
- GPS navigation
- Safe driving record
- Heavy lifting
- Order picking and processing
- Map reading and navigation skills
- GPS operation
- Vehicle cleaning and maintenance
- Delivery scheduling
- Stocking and inventory
- Forklift operation
- Shipping and packaging
- Complex Problem-solving
- Cargo handling
- Route planning
- Quality assurance
- Safe driver training
- Vehicle inspection
- Delivery recordkeeping
- Commercial driving
- Dispatch communication
- Client relationship management
- Documentation and reporting
- Order verification
- Equipment operation
- Vehicle maintenance
- Pre-trip and Post-trip inspections
- Defensive driving
- Advanced planning
- Route logs
- Inventory management
- Load balancing
- Defensive driver training
- Heavy hauling
- DOT compliance
- FLUENT IN LANGUAGE
- Payment collection
- Mileage tracking
- Materials transport
- Vehicle inspections
- Fuel efficiency
- Shopping orders
- Equipment monitoring
- Valid class A commercial Driver's license
- Clean MVR
- Language fluency
- Vehicle systems
- Lifts up to number pounds
- Current CDL license
- Database management
- Auto delivery
- Freight expertise
- Dry vans
- Product promotion
- Sales strategy development
- Adaptability and flexibility
- Clear communication
- Verbal and written communication
- Customer interaction
- Record keeping
- Physical stamina
- Traffic laws
- Delivery logging
- HAZMAT endorsement
- Responsible driver
- Retail logistics
- Goods transport
- Experienced manual transmission driver
- Four-axle vehicles
- Weather adaptability
- Local delivery
- Point-of-sale system
- Pallet jack and hand truck operation
Languages
English
Elementary
Spanish
Native or Bilingual
Accomplishments
high school, Marie Antoine Careme School Title Cooking Chef and pastry Cook, Delivery Driver
Certification
High school certificate, cooking chef certificate, whimmis, first aid
Additional Information
I have experience in what I apply and I am respectful with the staff and clients. I do everything necessary to fulfill the functions ordered by my supervisor and the company on a daily basis.
Timeline
Cooking Chef
Macdonaldislandpark
12.2009 - 03.2013
Restaurante Four Wheels
Ignacio Sardiña
01.2002 - 03.2008
Delivery Driver
Instacart Shopper
High Schools - Bachelor
José Maria Cordoba